Reckon GovConnect does not display all my auskeys

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  • Updated 1 year ago
I have 5 Auskeys, but Reckon GovConnect only displays 4 of them.

Any ideas why I cannot see all?

All keys are current and I can log into the ATO using the missing key

Mike
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Mike Paneth

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Posted 1 year ago

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Rav, Community Manager

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Hi there Mike,

It sounds like your missing key might be in a different directory to the other four that are appearing.

Try searching keystore.xml files and find their locations.
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Mike Paneth

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THere is no issue with the location as see below

There is something funny in the way that the program parses the file.

I first viewed the XML file in my web browser and there was no anomalies. All 5 keys were in the file.

I edited the key file and moved the last key to the top, and then magically all 5 keys were visible.

I then edited the key down the list ant restarted the program each time, and the key kept moving down.

When it reached the last position I suddenly only had 4 keys again.

The fix is to move the key up, but why is it so?