Reckon GovConnect - Reckon One - Cannot see Lodged STP Data

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  • Updated 3 months ago
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I have tried to lodged the payroll information to Gov STP connect, and it shows that I have successfully lodged.


 



As you can see, all payroll data is shown "SENT". 





However, when I launch the Reckon GovConnect, it shows "No Data Received". 



Can you please assist on this matter???
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Eric Kong

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  • frustrated as the system is very confusing!

Posted 3 months ago

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3 months ago
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Albert Choy

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I have the same problem.  I called up the hotline which told 2 hours to get through and 1 hour for them to realise the problem!  I was told that a call will be returned to me the following day to have a solution for me.  I receive no call AT ALL even after 3 days.  This help line is hopeless!!!


Albert

3 months ago
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Rav, Community Manager

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Eric,
Is the Reckon One book and GovConnect STP from your screenshots in the same Reckon Portal account?
View previous…
2018-07-26T05:43:14+00:00
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Albert Choy

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Hi Eric

How did you fix the "No Data Received" problem when submitting through Reckon GovConnect ?  Appreciate your response.

Albert
2018-07-26T05:45:08+00:00
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Eric Kong

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Albert,

Yes, this is fixed by Rav.

Eric

2018-07-26T06:23:53+00:00
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Albert Choy

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Hi Rav

Can you point me to the right direction as to what to look for.  I have checked Company Name and Address, the ABN (the spacing same as in "Company & Advisor Info" screen.  The only other suspicious fields are the address is absent and only part of the contact name is shown in "Company & Advisor Info" screen which I do not know where is fix them.  Appreciate your help in advance.


KInd Regards


Albert


2018-07-26T23:52:37+00:00
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Rav, Community Manager

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Hi Albert,
What is the relationship between your book and Eric's?
I note that you both have the same book name in your screenshots.

Are you a shared user in GovConnect for Single Touch Payroll on this book?
2018-07-26T23:53:59+00:00
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Eric Kong

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Rav,

We are totally not related.


Eric
3 months ago
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Albert Choy

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Hi Rav


There is no relationship at all.  My book name is AP Prime Solution Pty Limited which is my company name.  Is Eric has the same name?  Is that what is causing the problem your think?


Kind Regards


Albert
2018-07-27T00:18:26+00:00
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Rav, Community Manager

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That's not what I'm saying.

I'm trying to determine what is going on here and if there is any connection because you've added screenshots earlier in this conversation here and here showing the same book name as what Eric has.
3 months ago
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Albert Choy

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Hi Rav


My mistake in my cut and paste.  My error I have is actually the same as what Eric got!


Kind Regards


Albert
3 months ago
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Eric Kong

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Albert,

Can you please contact Rav directly instead of make comment on my post? As we keep getting the email from Reckon Community.

Thank you.

Eric
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