Reckon GovConnect - Reckon One - Cannot see Lodged STP Data

414 Points
frustrated as the system is very confusing!

Posted 1 year ago

282 Points

I have the same problem. I called up the hotline which told 2 hours to get through and 1 hour for them to realise the problem! I was told that a call will be returned to me the following day to have a solution for me. I receive no call AT ALL even after 3 days. This help line is hopeless!!!

Albert

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Rav, Community Manager

89,314 Points

Eric,
Is the Reckon One book and GovConnect STP from your screenshots in the same Reckon Portal account?

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2018-07-26T05:43:14+00:00

282 Points

Hi Eric

How did you fix the "No Data Received" problem when submitting through Reckon GovConnect ? Appreciate your response.

Albert

2018-07-26T05:45:08+00:00

414 Points

Albert,

Yes, this is fixed by Rav.

Eric

2018-07-26T06:23:53+00:00

282 Points

Hi Rav

Can you point me to the right direction as to what to look for. I have checked Company Name and Address, the ABN (the spacing same as in "Company & Advisor Info" screen. The only other suspicious fields are the address is absent and only part of the contact name is shown in "Company & Advisor Info" screen which I do not know where is fix them. Appreciate your help in advance.

KInd Regards

Albert

2018-07-26T23:52:37+00:00

Rav, Community Manager

89,314 Points

Hi Albert,
What is the relationship between your book and Eric's?
I note that you both have the same book name in your screenshots.

Are you a shared user in GovConnect for Single Touch Payroll on this book?

2018-07-26T23:53:59+00:00

414 Points

Rav,

We are totally not related.

Eric

282 Points

Hi Rav

There is no relationship at all. My book name is AP Prime Solution Pty Limited which is my company name. Is Eric has the same name? Is that what is causing the problem your think?

Kind Regards

Albert

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2018-07-27T00:18:26+00:00

Rav, Community Manager

89,244 Points

That's not what I'm saying.

I'm trying to determine what is going on here and if there is any connection because you've added screenshots earlier in this conversation here and here showing the same book name as what Eric has.

282 Points

Hi Rav

My mistake in my cut and paste. My error I have is actually the same as what Eric got!

Kind Regards

Albert

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