As you can see, all payroll data is shown "SENT".
However, when I launch the Reckon GovConnect, it shows "No Data Received".
Can you please assist on this matter???
-
414 Points
- frustrated as the system is very confusing!
Posted 1 year ago
-
282 Points
I have the same problem. I called up the hotline which told 2 hours to get through and 1 hour for them to realise the problem! I was told that a call will be returned to me the following day to have a solution for me. I receive no call AT ALL even after 3 days. This help line is hopeless!!!
Albert
Rav, Community Manager
-
91,522 Points
Is the Reckon One book and GovConnect STP from your screenshots in the same Reckon Portal account?
-
282 Points
How did you fix the "No Data Received" problem when submitting through Reckon GovConnect ? Appreciate your response.
Albert
-
282 Points
Hi Rav
Can you point me to the right direction as to what to look for. I have checked Company Name and Address, the ABN (the spacing same as in "Company & Advisor Info" screen. The only other suspicious fields are the address is absent and only part of the contact name is shown in "Company & Advisor Info" screen which I do not know where is fix them. Appreciate your help in advance.
KInd Regards
Albert
Rav, Community Manager
-
91,522 Points
What is the relationship between your book and Eric's?
I note that you both have the same book name in your screenshots.
Are you a shared user in GovConnect for Single Touch Payroll on this book?
-
282 Points
Hi Rav
There is no relationship at all. My book name is AP Prime Solution Pty Limited which is my company name. Is Eric has the same name? Is that what is causing the problem your think?
Kind Regards
Albert
Rav, Community Manager
-
91,522 Points
-
282 Points
Hi Rav
My mistake in my cut and paste. My error I have is actually the same as what Eric got!
Kind Regards
Albert
-
414 Points
Albert,
Can you please contact Rav directly instead of make comment on my post? As we keep getting the email from Reckon Community.
Thank you.
Eric
Related Categories
-
Reckon One
- 2329 Conversations
- 935 Followers