Reckon GovConnect - Reckon One
Any help would be very appreciated.
Thanks
Teagan
Comments
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Hi Teagan,
That message means that the ABN is already registered for STP.
Are you logging in to the Reckon Portal with the same login credentials that were used initially?
I noticed you've tagged this thread as Reckon One so just want to check, are you using the same login details as when you log into Reckon One or have you created a new account?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Yes I have logged in both as the client & myself. The client does not use ReckonOne I do it all for them and I have not connected to GovConnect for them at all. I have been receiving this since I first started trying. As the accountant I can not see more than 1 in my ReckonOne connect therefore how will it work for clients with more than 1 ReckonOne book.
Thanks
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Rav
This is now happening for another account I have tried to activate. If they are connected shouldn't I be able to see them in my GovConnect or even in theirs?
Thanks
Teagan
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Got your info Teagan, will need to ask the STP devs to check on where the ABN's have been registered to.
I'll come back to you on this.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Rav0
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Ok, I'm back
So.. both ABN's have been registered for STP services already and if you login to the respective account they were initially registered under they will appear now.
Can you please check and confirm?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I am going to have to contact support for 1 as there is a MFA on the system but it hasn't been set up by myself or Client0
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