Reckon Hosted 2020 - the home page looks incomplete - not sure if it didn't down load properly

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Roslyn_9745732
Roslyn_9745732 Member Posts: 102 ✭
edited August 2020 in Accounts Hosted

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited August 2020
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    Hi Roslyn,
    Can you post a screenshot of what the Hosted page looks like for you at the moment and/or provide some more info on what is happening specifically.

    If you feel it hasn't loaded correctly and depending on what exactly hasn't loaded, please exit the service (File > Exit) if you are within your Hosted file and then logout (use the logout option).
    Close your browser and then try again.
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  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 ✭
    edited August 2020
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  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 ✭
    edited August 2020
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    This is the home page which is quite different and maybe correct?  I tried to snap a shot of the customer centre as well but when I did it looked ok but on my screen the words are dotty (maybe the pixulation??) Not sure that if is the correct term?

  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 ✭
    edited August 2020
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    I have also tried logging out completing and opening again

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    Hi Roslyn

     

    You’ve just not got some of the features enabled/to display (Inventory, Purchase Orders, Sales Orders & Estimates/Quotes)

    You can enable all of these from the program’s Preferences:

     

    • Click on Edit (along top toolbar) > Preferences
    • In the RHS List, click on Desktop View & select the Company Preferences tab

    You can then click on the applicable hyperlinks to go to each Preference section & opt to enable as required. 

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com

     


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 ✭
    edited August 2020
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    Thanks

  • Roslyn_9745732
    Roslyn_9745732 Member Posts: 102 ✭
    edited August 2020
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    Hi,
    I had my IT guy have a look at it this morning and he said it appears to have a resolution problem!  He can't fix it though as it is in your cloud. 

    Is anyone else having problems with the resolution?
  • Chrystal Richards
    Chrystal Richards Member Posts: 8 ✭
    edited August 2020
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    Hi Guys, Mine looks similar but feel its how its now meant to be after the update???

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    Hi Chrystal

     

    It’s probably colour that’s making you think it doesn’t look quite right.  Unfortunately, the upgrade reverts everyone to that default colour – however you can change it in your Preferences:

     

    • Click on Edit (along top toolbar) > Preferences
    • In the RHS List, click on Desktop View & select the My Preferences tab
    • Select a preferred colour from the Colour Scheme dropdown list.


    image

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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