reckon hosted bank data import wizard running but not visible

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  • Question
  • Updated 9 months ago
  • Answered
I accidentally closed the bank data import window mid process and now cannot restart the import process. It says the process is running but does not display a window. Tried logging out and logging in again no change.
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Chris Bull

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Posted 9 months ago

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Rav, Community Manager

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Hi Chris,
Try pressing Alt+PageUp to bring the window to the foreground. 

Let me know how you go
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Chris Bull

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Sorry i should have said i already tried that tip and no luck!
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John G, Information Support Analyst

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Hello Chris,

Sounds like some process has frozen on your remote session.  Please Log off all Remote Sessions through the Hosted Control Panel and then try again.  


regards,
John
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Chris Bull

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I came back today after leaving it all night and the bank data panel opened up ok but after I put the period end date in the window the panel disappeared and now the process is running again with no window showing! Ctrl + Page Up does not help.
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John G, Information Support Analyst

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Hi Chris,

Was that Ctrl+PageUp or Alt+PageUp that you are clicking?  Its the latter that needs to be done.

regards,
John
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Chris Bull

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Doh, sorry you are right thanks, all good now.