It might not be the problem by the Reckon. As I tried to do this on my laptop and it was having error codes. But I had to fix Error Code 0X80071A90 then it got solved. So I think in my case it was not actually the problem of the Reckon.
~ Moderator edit: Removed hyperlink. 25/1, 10:33am
Hi Anne, Can you please review the QBWin.log file for any potential errors that require attention. I'll add instructions on how to pull this up in Reckon Accounts Hosted but if you're not sure what to look for, please feel free to give our Hosted support team a call and a technician can assist.