Reckon Hosted crashing when I try accessing a Cheque entry

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Lee_8688889
Lee_8688889 Member Posts: 84 ✭✭
edited June 2020 in Accounts Hosted
I have a Cheque transaction entered twice and am wanting to delete one of the entries. It was only created in the last week.

When I try to access the Cheque (am I wanting to delete) the whole system crashes and I get an unrecoverable error message. I have tried accessing the cheque via the Bank Register and Write a Cheque functions but it continues to do the same thing. 

I have backed up the file, come out and back into Reckon but the matter continues. The error message details are below. 

I would really appreciate advice on this matter. Regards, Lee

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020
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    Hi Lee

     

    The crashing occurs when an entry is corrupted.

    Find the entry in your bank account register & select it (DON’T double-click, just a single click so it’s selected) 

    You can then press Ctrl + D on your keyboard which is the delete shortcut to delete the transaction from there without opening it.

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Lee_8688889
    Lee_8688889 Member Posts: 84 ✭✭
    edited June 2020
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    Wow what a simple yet effective tip. That was so helpful. Thank you!

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