reckon hosted current error with bankdata

Nici Peck_9716470
Nici Peck_9716470 Member Posts: 11
edited June 2020 in Accounts Hosted
Error BankData UserId failed to authenticate user! Not sure what is going on here, this pop came up today and we have been logging in the last week all ok for BankData feeds with the same details - HELP - is there a Reckon Hosted issue today??


Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    Hi there - sometimes you just need to go to bankdata.reckon.com and login - then just add your user details for your bank again? Sometimes it resolves itself if the bankdata connection is down - so try again in a little while - otherwise login to bankdata and authenticate again.