Reckon hosted has reset YTD figures on payslips in December 2018 - How do I fix

  • 1
  • Question
  • Updated 1 week ago
Reckon hosted reset the YTD figures in December - what has caused this and how can I fix 
Photo of Diane Viskovich

Diane Viskovich

  • 330 Points 250 badge 2x thumb

Posted 9 months ago

  • 1
Photo of John Graetz

John Graetz

  • 24,190 Points 20k badge 2x thumb
HI Diane.  So what period do you believe that the YTD figures now cover?  
John L G
Photo of Diane Viskovich

Diane Viskovich

  • 330 Points 250 badge 2x thumb
No ideas John 
Photo of Diane Viskovich

Diane Viskovich

  • 330 Points 250 badge 2x thumb
They changed on the payrun 11.12. 18 and reset to to zero

Photo of Diane Viskovich

Diane Viskovich

  • 330 Points 250 badge 2x thumb
So the payrun 03/12 - 09/12 
Photo of John Graetz

John Graetz

  • 24,044 Points 20k badge 2x thumb
My suggestion would be to run a Verify Data to see if that fixes the problem, and, if not, then do a Rebuild Data and see what that does for you.  If you go into anyone of the affected employees payroll records, are there any transactions showing prior to the date that the problem occurred?
John L G
Photo of Diane Viskovich

Diane Viskovich

  • 330 Points 250 badge 2x thumb
The only one is a pay for 0.00 for one person. 
Photo of John Graetz

John Graetz

  • 24,044 Points 20k badge 2x thumb
Diane.  So what you are saying is that all of your payroll transactions for the year have been deleted - is that correct?  There is another similar post today, in which a person has gone through a process of Utilities>Clean up Company Data.  Have you done something like this?  On the face of it, if you have lost all of your payroll transactions prior to the specific date of 11/12/2018, you will need to go back to a backup prior to that date and restore your company data and then re-enter all transactions subsequent to that date. Have a look at that other post today for further information, in case that might help you.
John L G
Photo of Diane Viskovich

Diane Viskovich

  • 330 Points 250 badge 2x thumb
Hi John - the payroll transactions are there as the reports show the correct YTD figures. Just the payslips show only YTD figures from the last pay of 11.12.2018.
Photo of Marissa

Marissa

  • 894 Points 500 badge 2x thumb
Hi Diane I hv just encountered this in my payrun this week. Did you ever fix this can you please let me know.