Reckon hosted is not backing up and 2018 has been removed

Hina
Hina Member Posts: 1
edited August 2019 in Accounts Hosted
Hi,

We are trying to take the backup since last 2 weeks and upgrade the file. But its not happening and no one is answering the calls. We need to backup our reckon accounts hosted and login in to Accounts 2019. Please help me in this or send me the technical support number I can contact on.