Reckon Hosted is self-terminating when I create a Balance Sheet report

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  • Updated 7 months ago
Hi, Reckon has been self-terminating my company file periodically in the last week. I didn't determine the trigger until I went to create a Balance Sheet report this morning.

When the system terminates I normally just log back in. As long as I don't create that report the system is fine and functions. I'm able to save the file ok. 

The following images are the messages that pop-up on screen before the system terminates.



If I click on the View Report, this is what comes up...




Is anyone else experiencing this? What do you suggest to correct this?

Many thanks, Lee
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Lee

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  • concerned

Posted 7 months ago

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Kevin Russell, Accredited Partner

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There is a corrupt transaction in the file

Try running a verify / rebuild

Kr
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Lee

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Interesting and worrying. Thanks Kevin. Can you point in the right direction to do that. Otherwise I will try using the Internal Help function
(Edited)
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Linda Putland, Accredited Partner

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Hi Lee - go to File - Utilities - Rebuild - do a backup and then the rebuild will commence - suggest do this 3 times... then run a Trial Balance for ALL dates and make sure your debits and credits match... then try running your Balance Sheet report again... :)
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Kevin Russell, Accredited Partner

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Three times? Sounds like overkill.
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Lee

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Thanks Linda