Reckon Hosted online signing in problems - Help

  • 1
  • Problem
  • Updated 1 year ago
It takes us about 10 - 15 minutes to sign in to Reckon Hosted online - it says building your report then it can be 15 minutes before anything happens. It has only been doing this for about 3 weeks - any ideas?
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anne asher

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Posted 1 year ago

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John Gibson, Accredited Partner

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When exiting the data file make sure ALL reports are closed.....and make sure you CLOSE the actual file before exiting the program. If reports remain open when exiting, they all have to rebuild when opening file again. Also go to View (top of screen) and tick 'Open Window List' - this will show down the side all reports left open

Another option is to make sure no reports are open, leave only Home Page, then go to Edit, Preferences, Desktop View, select 'Save Current Desktop' and whenever opening system should only open at Home page

(Also) When exiting a file (after shutting down those reports) good practice to use File, Close Company/Logoff then Exit the file....(in case you are simply clicking the top right X to exit the file
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Kevin Russell, Accredited Partner

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Exactly John, took the letters right out of my keyboard
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anne asher

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Thanks John, We will make sure that everything is closed before exiting from now on.