Reckon hosted payslip issue

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  • Problem
  • Updated 3 months ago
  • (Edited)
when I go to select forms to email and pick payslip the list of employees paid in that period is correct but as soon as I change the fortnight date it picks up old payslips even though I am picking the current fortnight. What am I doing wrong, please assist.
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ANGELA NAIDU

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Posted 3 months ago

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John Graetz

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Perhaps you are not doing anything wrong Angela.  Do the old ones have a tick against them, or are they just in the list?  I have seen something like this in the past and from memory, whilst old ones were in the list, they were not ticked.
John L G
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ANGELA NAIDU

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Hi John, the old ones (always 100 payslips) goes back to 9/3/18 are all ticked and then I have to select none to start off with and then have to scroll down the list and tick only the current ones - its not a major issue but it takes times. The current payslips are always on the bottom of the list. Hope it makes sense !!
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John Graetz

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Angela.  Even if you select the current date range, do the old ones still appear in the list?  I take it from your earlier post that this would be the case.

Another thought, go back to one of the pay cheques for one of those old payslips and see if "to be printed" is ticked.
John L G
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ANGELA NAIDU

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okay thanks John, will try that and see what happens.
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Ingrid Durkin

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I've got the same problem as Angela. The date range is correct but the old payslips appear and are ticked on the "email to be sent" list. You have to untick and scroll to the bottom to find the current batch of payslips. None of the old pay cheques are ticked "to be printed" as per John's crosscheck. Any suggestions?
(Edited)
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Jennifer Hall

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Hi Angela and Ingrid. When you see old payslips in the list to be emailed you can delete them from the list and it won't delete the actual pays (if you are sure they were emailed at the time) then they won't appear in that ist again next time you want to email payslips.
Jennifer
For The Record Townsville