Reckon Hosted renewal

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  • Question
  • Updated 2 months ago
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Reckon Hosted how do I change from renewing monthly via credit card to renewing monthly via eft.  I have gone through the control panel and manage users but cannot change the details.
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Liz Dornbrach

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Posted 7 months ago

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Kevin Russell, Accredited Partner

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Did you ring customer service?
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Liz Dornbrach

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I did ring but the accent was very strong and he did not explain how this would work.  The guy gave me a bsb and account number but I cannot change anything via the control panel.  Any ideas?
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Kevin Russell, Accredited Partner

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It's never been offered as an option. Maybe hosted isnt for you if you need to pay monthly by bank debit. You know none of the other software providers have this option. I use them all by the way
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Liz Dornbrach

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Thanks Kevin.  I was unsure about the eft as the renewal page does not have this option but the consultant gave me the eft details anyway.  Will renew using the credit card option.
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Kevin Russell, Accredited Partner

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I think that's for the best
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Rav, Community Manager

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Hi Liz,
Paying by EFT is an option however we'd recommend setting it up so that your payment is in well before your expiry date to ensure no interruptions in your service.
I believe our Customer Service team will need to action the change in payment option for you on our end and I apologise if there was some confusion on that aspect on your first call.
If you'd like to shoot your Customer ID and contact phone number to me in an email to community@reckon.com, I'll organise a call from the team for you.
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Pam McLennan

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We have been waiting over 60 minutes two calls to renew our reckon surely there has been an easier way than waiting on the phone to pay by credit card - still waiting
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Kevin Russell, Accredited Partner

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Tab that's not an answer. Reckon should be making it easier to renew not more difficylt
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Liz Dornbrach

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Thanks Rav.  Will send email and hopefully should be able to set up from next month onwards.  Only raised the issue because our credit card was declined even though there were funds available.
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Kevin Russell, Accredited Partner

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Rav why can't I do this without using customer srrvice?
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Rav, Community Manager

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I don't think changing the payment method itself is available through the Control Panel as yet Kev.