Reckon Hosted - Ridiculously Slow

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  • Updated 11 months ago
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I am sure the title of my post says it all.

Reckon Hosted - Ridiculously Slow, and it is becoming a problem.

I am aware at this time of year there are a lot of us finishing the EOFY tasks, but I would assume that Reckon Hosted should be able to handle the rise in users.

Or can someone shed some light on why this system is so slow, I can't even open a blank purchase order?
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Mellesa Dyer

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Posted 3 years ago

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Rav, Community Manager

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Hi Mellesa

Very sorry to hear you're experience slow performance with Hosted at the moment, you're right there is very high throughput on the network at the moment due to the end of financial year period.

We're operating at a high server capacity to ensure the increased traffic is managed as best as possible. Unfortunately, there may be instances at this time of year where the speeds are a little slower than normal.

We do have some Hosted speed tips & tricks here however if you're experiencing prolonged issues, I'd definitely recommend having a chat with our Hosted Support team.
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Peter Tisdall

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Can someone share the tips & tricks, i prefer not to wait in a phone call queue. If they are public, then please share URL or the like. We suffer as well, regardless of day of the month. If they run VM /Terminal Server environments, then allocating more 'grunt" is just a click away for the tech team. All our other hosted apps work fine, but Reckon is seriously slowing down and pausing/hanging at the most inconvenient times.
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Karen Coughlan

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Having the same problem, trying to do my BAS and just sitting, sitting, sitting  - nothing happening.  Ready to throw out window :(
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Lori Notman

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Running reports is soooooooooooooooo slow and while it is doing it you cannot do anything else within the program. Extremely frustrating paying people to sit there and just watch a screen that takes multiple minutes to get a report. Things need s to get better to keep us using this product.
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Al

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I am also experiencing this problem today (BAS due tomorrow but I'm new to the system). Is it normally quicker? I sure hope so because it's taken me 2-3 minutes to enter each bill! :(
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Lori Notman

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It use to be alot better, they are doing an update on Saturday hopefully this will make things better.
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Al

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Thanks Lori, I hope so. Last bill has literally taken 14 minutes to enter with all options it searches for in dropdowns. I'll finish this BAS and monitor speeds in 'offpeak' times, because otherwise it looks very suitable for my needs! Cheers :)
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Marne Jakins

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this is also happening with us, over 1 minute to wait for reports to reload. and dont suggest internet, on NBN and others complain also
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Rav, Community Manager

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Really sorry to hear that Marne,

What level of data is your report generating? 

Are you experiencing performance issues outside of generating reports? If so, can you let us know which activity/tasks you're performing?

Cheers
Rav
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Leanne Harris

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I have NBN, the Reckon test says my internet is above average and it keeps lagging terribly. Reckon - you need to lift your game or this PP is going elsewhere for a cloud solution. 
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Heather Richmond

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I have a very big company file and generating the BAS quarterly report can take up to 2 or more hours to generate.  During this time I have been logged out due to inactivity which means starting the whole process again multiple times.  I can't tell you how frustrating and what a waste of time this means.  Reckon really needs to do something about this urgently.
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Toni

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Thank you Rav, I will definitely be going thru the guide you attached. :-)
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Heather Richmond

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Hi Rav,
Thank you - ditto for me, I will go through the guide and seed if that helps speed things up.
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Toni

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Thanks again Rav:  I have gone through the steps of creating the portable file and restoring / sorting lists and yes is definitely faster than it was - maybe not as much as I hoped but certainly alot better than what it was  :-) 
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Val F

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Budget vs actuals takes 30+mins to load. very frustrating. I have been on calls to the support team but none of their trouble-shooting steps worked. Not sure if Reckon is the accounting software for us.