Reckon Hosted. Sales receipt : how to edit 'deposit to'

erika_7719768
erika_7719768 Member Posts: 20 ✭
edited July 2020 in Accounts Hosted
I entered 12 sale receipts when I discovered I selected the wrong account in 'deposit to'. I want to edit but when I do I get the following message if I press save after the editing. ' you need to delete the Sale receipt from the deposit before you can edit' . Tried several steps but no result. How can I delete these 12 Sale receipts to enter them again but now linked to the wright 'deposit to' account.

Comments

  • Charley
    Charley Member Posts: 542 ✭✭✭
    edited January 2020

    In other words the 'deposit to' account is 'undeposited funds' you have then gone to 'make deposit' and selected all including the 12 sales receipts so now you have them deposited in the bank.

    Go back to that 'deposit' and delete the whole thing and start again

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Erika.  I assume that all of the 12 receipts were designated to "undeposited funds" and that when you completed the "Deposit to" on the bank deposit, you selected the wrong bank account.  On that basis there is no need to do anything with the 12 individual receipts, because you are not changing "undeposited funds" as the destination.  Therefore, double click on the deposit in the "wrong" bank account, to open it up, then change the "Deposit to" bank to the correct bank account.  Then save that transaction - that is all there is to it.
    Just on another note, if you try and make a change to an individual receipt (say on of those 12) and the transfer to the bank account has taken place, it is then that you have to have to delete the actual deposit, make your change and then go through the process of making the deposit again.  The only thing then that you have to be aware of is that if you have already reconciled the bank account, with that deposit already included in the reconciliation, your re-done deposit will now be unpresented and you will need to take steps to handle that.  John L G
  • erika_7719768
    erika_7719768 Member Posts: 20 ✭
    edited September 2015
    John, thank you for your answer. I only created the sales receipts (16 in total). With the 13 th I noticed I had to change the 'deposit to' from undiposit funds to my bank account. In the training guide I have is mentioned if you make a sales receipt you don't have to take further steps like you have to do when you create an invoice. ( you don't have to deposit) If I go to Banking - make a deposit there are no deposits mentioned to select. If I go to chart of accounts one sales receipt is put under 655 bills receivable , undeposit fund is $0. Is it possible to delete a sales receipt so I can start over? ( only created, no steps further like deposit, reconciliation,.. Hope it is a little bit clear what I mean Thanks already
  • erika_7719768
    erika_7719768 Member Posts: 20 ✭
    edited September 2015
    Charles, thank you for your answer. I created only sales receipts. In the training guide is mentioned you don't have to do other steps like with an invoice . If I go to Banking - make deposit the list is empty. If I press payments it prompt up with the message ' you have no payments to deposit'.
    So that is my problem I can not delete the deposit because I can not make one in the first place. So I can not edit the sales receipt. Or I am doing something wrong?
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Erika.  For a sales receipt you can specify on it that it goes direct to your bank account, but you would only do that if it was the only transaction for the day or if it was a direct deposit or the value for that transaction is actually going to appear on your actual bank account statement. The purpose in using Undeposited Funds as a holding account, enables you to create a deposit to your bank account (within Reckon) at the end of the day, which is going to match the "real" deposit that you take down to your bank.  The thing that you don't want to do is to say on your sales receipts (for your 16 transactions) that the Deposit To is your bank account, because that is how Reckon will record it.  Then, when you go to do your Bank Reconciliation, you are likely to find 16 separate transactions in your Reckon Bank Account, but only one aggregated amount on your Bank Statement.  That will life very miserable for you when you try to do your bank reconciliation.

    Provided that you haven't grouped a series of sales receipts together to create a Bank Deposit (Banking/Make Deposits) you can make whatever changes you like to your Sales Receipts.

    If you accidentally put on one of your sales receipts "Deposit to: 655 bills receivable" then you can just change that to whatever account you want to.  There is no need to delete it, instead, just change it.  John L G
  • erika_7719768
    erika_7719768 Member Posts: 20 ✭
    edited September 2015
    John, I created the 12 sales receipts ( each already a total of a certain period). So I prefer them to be deposited in my bank account, and not in the undeposit account that is why I want to edit the first 12. But the system doesn't let me. I didn't go to Banking - make deposit because this was not necessary with a sales receipt. I assume reckon does this automaticly and I can find a deposit back from the total amount of the 12 sales receipts from undeposit to my preferred bank account. If I select the sales receipt and edit the 'deposit to' I can do this but when I press save it , it gives the message that it isn't possible. One of these 12 is when I look in the chart of accounts under 655, but can not find this back on the sales receipt because here is the deposit to the undeposit account and not the 655. So I am still stuck with the problem I can not edit the sale receipt that I didn't deposited and one is linked to 655 bills receivable for no reason. Erika
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Erika.  I am sorry but I am having a very hard time trying to understand your problem because the terminology that you are using appears to be contradictory in places.  The one thing that I think that I can make out is that the 12 receipts have ended up in your bank account as one total.  This does not happen automatically (well I have never heard of this happening in using Reckon for more than 20 years), but can only happen if these receipts have gone to Undeposited Funds first and have then been transferred to your Reckon Bank Account using the Banking/Make Deposits function.  Anyhow, if you don't want these 12 receipts in one total in your Reckon Bank Account, then it is simply a matter of deleting that deposit. Then, each of those sales receipts will be able to be edited and you can then do what you like with them.  John L G
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Erika.  Here is something else for you to look at.  Go to "Edit" (near the top left hand side of your screen), then down to "Preferences" then down to "Sales and Customers" then to the "Company Preferences" tab.  When you get to this page the last box on the right hand side of the page says "Use Undeposited Funds as a default deposit to account".  If you have a tick in this box, everything will automatically go to your Undeposited Funds account and you will not have an ability to choose which "deposit to" account that you can use.  John L G
  • erika_7719768
    erika_7719768 Member Posts: 20 ✭
    edited September 2015
    John, sorry but I am just starting with reckon and rely on the training guide. I created 12 sales receipts at one time (2/ month with a total of that period) when I created sales receipt 13 I saw you could change the 'to deposit to' . I wanted this to be the bank account and therefor I want to edit the first 12 sales receipts. This gave me the problem described in my question to the community. I only create a sales receipt, I don't go to Banking - make deposit because this is according the trainings guide not necessary for a sales receipt. You only have to do this for a invoice. Because I get more familiar with the program like the lists, reports, chart of accounts ,... I saw 1. A total deposit of the 12 sales receipts on 30/6/15 from undeposit account into the bank account ( must be automatically because I didn't do it) 2. An amount in 655 bills receivable: looked this up and is linked to sales receipt 3 but the 'to deposit to' here is the undeposit account and not 655. So not sure why this is But if you say I have to delete this deposit to edit the 12 sales receipts, where and how do I do this? Thanks again Erika
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Erika.  I am reluctant to provide you with any more information because we seem to be heading into what I can only describe as dangerous territory, because of your lack of knowledge.  You are describing some things which do not make sense to me and I suspect that this will be the case with others within the Community as well.  My suggestion to you is to get somebody who knows the program, such as an Accountant, to have a look at your problem onsite.  You need expert advice from somebody who can see what your problem is first hand.  Because of the possible issues that could arise in making a change to something nearly 3 months ago, I do not see this now as something that can be answered by anybody within the Community, nor anything than can even be discussed by phone.  Somebody needs to be able to looks at your Reckon accounts and actually see what is really going on.  Sorry.  John L G
  • erika_7719768
    erika_7719768 Member Posts: 20 ✭
    edited September 2015
    John, first of all I want to thank you for the time you took to try to answer my question/ problem. I have maybe not the years experience with Reckon but I consider myself not as 'stupid.' I try to work systematically with the aim to understand the steps I make and follow guidelines supplied by Reckon. When I bought Reckon they didn't told me I had to be an accountant to work with it . I find the community a better resource than the customer support to resolve a problem and also find useable information in other community conversations . I finally found how to delete the deposit of the 12 sales receipts, than I could change the 'to deposit' account and save the changes. ( how it is explained in the help menu) Sales receipt 2 kept linked to the 655 bills receivable and still not understand why, but I deleted this sales receipt and made a new one to replace ( and not linked to 655 anymore). I also checked in between my balances/ accounts to know what the changes did. Hopefully I achieved what I wanted, if it is correct time will tell. Thanks again for your thoughts, indirect it has put me in the right direction.
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2016
    Congratulations Erika on persisting and winning though. It is good that you were able to work your way through this and in the end, achieve the result that you were looking for.  I probably underestimated your ability, but from my point of view, in view of some of the strange things that you were telling me, I didn't want to end up being responsible for your making a bigger mess, when I just was not in a position to look at what you had done and not being able to look over your shoulder to see that you were going to make a change that was correct.  John L G
  • johndeshon
    johndeshon Member Posts: 1 ✭
    edited October 2017
    Fascinating
    I can find no "To deposit" option in "Record Deposits", although the help page tells me that's what I should select to avoid my deposits going to "undeposited funds" in the first instance.  I have 6 company accounts and this one is the only one that doesn't allow "Create Sales Receipts" on its home page, which is where I find the magic instruction on the other 5.  Help is far too clever to consider solving  such a simple problem.  Where am I being stupid/illiterate/incapable/incoherent?

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