Reckon Hosted software ID is not the same as GovConnet software ID

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  • Updated 4 months ago
I have issues with uploading STP to the ATO . I thought I better communicate this issues when I am waiting to speak to a technical officer (it is about 1 hour waiting ). The error that I get is "Invalid Company information provided..." When I checked the information, the software ID in Reckon Hosted is different from the GovConnect software ID. How can I change the ID in Reckon Hosted to match the GovConnect .
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Shahin Rezaei

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Posted 4 months ago

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Rav, Community Manager

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Hi Shahin,
The Software ID that you need to register with the ATO is found in the GovConnect STP application under the Company & Advisers section.

There's more info here -
Single Touch Payroll - AUSkey and Software ID FAQ's

In regard to your error, I'd also recommend taking a look at this info -
“Invalid Company Information error” in Govconnect STP when submitting pays from Reckon Accounts

Can you please actually answer this - I have a similar issue as the software ID is different on the portal and on Hosted, and I have no way of changing either to match the other. I followed the correct steps for the STP set up so I'm not sure how this could have happened. 

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Rav, Community Manager

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For Single Touch Payroll purposes you only need the Software ID from Reckon GovConnect STP after setting it up in the Reckon Portal.

Check out these two posts for all the info on getting this set up -

Where is my Software ID for GovConnect Single Touch Payroll (STP)?

Single Touch Payroll - AUSkey and Software ID FAQ's