Reckon Accounts Hosted Users and BankData signup

John G
John G Reckon Staff Posts: 1,570 Reckon Staff
edited February 2017 in Accounts Hosted
We have become aware of an issue for Reckon Accounts Hosted users trying to create a BankData account.

After entering your Hosted credentials and clicking on choose a Reckon BankData Plan, nothing happens.  

We have identified the cause of the problem and will be able to implement a fix at the start of the business week. 

Reckon apologises for the inconvenience this fault may be causing you and we appreciate your patience.


regards,
John

Comments

  • Lucinda Botha
    Lucinda Botha Member Posts: 1
    edited April 2015
    This is still happening, any fix yet?
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
    Hi Lucinda,

    Welcome to the Reckon Community,

    Unfortunately the fix needs a little more tweaking and will be able soon.  In the meantime please call our Customer Service on 1300 784 253 who will be able to arrange an alternate signup for you.  


    regards,
    John