reckon is experiencing a problem and must be shut down

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Clarice Lam
Clarice Lam Member Posts: 1 ✭
edited May 2017 in Reckon Accounts (Desktop)
I have this error message comes up at least 3 times in a row for just entering the general journal. 

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  • DebonAir
    DebonAir Member Posts: 392 ✭
    edited May 2017
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    I would run a rebuild and backup. See if that helps, sounds like a corruption of some kind.
    Can you use journals for any accounts or is it a specific account?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Sorry to hear that Clarice :( 

    Are you able to run a verify and rebuild on your data file to see if it helps to resolve the error for you?

    INFO -
    https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...

    The above is info related to Reckon Accounts Hosted as you have indicated both Hosted and Business Range on the thread.

    Let me know how you get on

    Cheers
    Rav
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  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 ✭
    edited March 2017
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    Hi Clarice, it could be other factors as ours is fine at the moment. Would you be able to post the error screenshot here to describe it more? Cheers.

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