Reckon is the most useless program in the universe.

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  • Updated 3 years ago
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Reckon is the most useless program in the universe. I've been on the phone with a support team member who seems to know less than I do. All I want to do is pay out an employees annual leave and it seems that is damn near impossible. How hard can it be???????
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Karen Coughlan

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  • ANGRY!!!!!!!

Posted 3 years ago

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Rav, Community Manager

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Really sorry to hear you feel that way Karen,

Is there a technical issue or error preventing you carrying this out?
If so, which product and version are you using?
What is the nature of the issue you encounter?
Any error messages etc?
Have you been able to process this correctly in the past?
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Archie

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Hi Karen, Unfortunately I have to agree with your very negative assessment of Reckon software. 

I have been using Personal Plus since 2002.  Yes, 2002 !!!  It has changed little in the past 15 years.

I am astonished by the complete neglect of the software.  It seems there is no-one responsible for maintenance and development.  Assigning a single dedicated programmer would be sufficient to achieve MASSIVE improvements.  Even a part time programmer could make IMMENSE improvements.

I have never used, and will never use, Personal Plus for accounting, BAS or tax return preparation and strongly recommend against it.  I make use of a bookkeeper and MYOB with an accountant to finalise and submit the tax return.

I use Personal Plus only to track investments in a very basic manner.  Reports are atrocious and cannot be trusted.  Some reports are patently incorrect.  (I suspect blame will be apportioned to me.)

I recently "upgraded" from Personal Plus 2016 to Reckon Accounts Home & Business 2017.  It no longer downloads share prices correctly.  Some ASX Ticker Symbols download correctly while others do not. (They did so in the prior product.)  I now have to update some share prices "by hand" via import from a CSV file which takes a significant effort to reformat.

I attempted to go back to Personal Plus 2016, however, the QDF file is evidently not backward compatible, so I am stuck with software that does not work correctly.  And, there is little prospect of customer support being capable of helping.

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