Reckon keeps shutting off for no reason while working on what ever it just logs me out - Very Frustrating

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  • Question
  • Updated 2 years ago
  • 1
Reckon keeps shutting off for no reason while working with sales orders, emailing what ever just logs me out and  its starting to become very frustrating. Is anyone else having these issues?? 
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A&J Carpentry Maintenance

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Posted 2 years ago

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2 years ago
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Shakir, Employee

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Hi A&J, thanks for reaching out us.

Please confirm the type of product(Desktop/Hosted) you are using?

Is it happening with any specific transaction or randomly it's shutting down?

Is it giving any error message before shutting down?

Regards
Shakir
2 years ago
HI I am using Reckon Hosted and it just shuts down randomly with no pre warning or error message. Very strange
Cheers
Chris
2 years ago
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Shakir, Employee

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Hi Chris, thanks for reaching out to us.

Please try below mentioned steps and let me know the outcome.
  • Delete temp files and browsing history of the browser.
  • Try with different browsers.
  • For a test purpose, try with different ISP.
Regards
Shakir
2 years ago
Thanks all sorted 
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