Reckon Office please help?

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  • Updated 4 years ago
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Hi, I posted on this 2 months ago and haven't received a response yet.  This time I'm posting with a screen shot in the hopes that my question will be more clear.  

I have no difficulty at all in printing any other document within RA Hosted, I just get this error when I try to "print" (ie view in PDF) the GST 101 document.  Sometimes I don't even get this far, it just jams up the whole file.  

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A Balancing Act, Accredited Partner

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  • a bit frustrated

Posted 4 years ago

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Reckon FAQs, Employee

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Hi Balancing Act,

Sorry your post has been overlooked and has not attracted another member.

What printer have you selected to print to?


regards,
John
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A Balancing Act, Accredited Partner

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Hi John, that's it!!  for some reason this document was defaulting to Reckon Accounts V4 PDF Converter.  I have checked what other documents print to and they all print to Reckon Printer (redirected 12).  So I've changed the Print Setup for this document and fingers-crossed it will work next time.

So obvious now that you ask the question!  

Thanks for your help.

Sara
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Reckon FAQs, Employee

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Great to hear Balancing Act!

regards,
John
i have the same thing happens when I print my Payslips. I have to change it every time. Will try changing in the setup.