Reckon on Sony Experia unable to use app or website

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  • Updated 3 years ago
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Frustrated from years of trying to access my accounts on Sony Xperia, I go to Launch Accounts then black screen says logged in & then returns to Welcome to Accounts Hosted page. I have tried everything, app doesn't work at all so I try & access through website. Reckon promotes on  their website that the product can be used on smartphones. I have had this program for 20+ years & it's virtually impossible to get the help I need. I have tried every suggestion from this community page & still nothing. I purchased this smartphone t 2 years ago because I was told Reckon would work on this phone. Very hard to run a business on the road
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Debra

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Posted 3 years ago

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Kevin Russell, Accredited Partner

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What app is it to which you are referring?
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Kevin Russell, Accredited Partner

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Oh and I dont know who told you that hosted runs on your phone but no accredited partner should have given you this information. It will work okay on a tablet.
HI Debra

I have successfully logged into hosted from my samsung galaxy S4, tiny screen but was doable.

I just went to the internet on the phone (google) and Reckon accounts login just like you would on the PC.

On this occasion I was overseas even and had to change a password urgently for a client who had forgotten his.

There is no app for hosted to my knowledge, only Reckon one.

I always use google chome, Is sony Xperia a browser?
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Debra

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No, type of phone & I also use google chrome & I've tried other browsers still nothing works.
Well considering I didn't know it was a phone..lol, I may not be much help from this point forward.

I will just through one thing out there, way out there, does the phone have anti virus or popup blocker on the browser, could this be blocking access to Reckon ???
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Kevin Russell, Accredited Partner

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KB the Xperia is a type of phone.
thanks for clearing that up.... I only know iphone and samsung, do they make more than that.....lol  lol
If you wish to do FULL cloud based Mobile invoicing for Reckon hosted , it is available and free for 
30 Invoices per every month. No other features at this moment, we can do Estimate/Quote as well
Its available on Android devices at this moment.
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Debra

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How do I get this?
FROM US ONLY,  see the video at my website:www.cosmicinnovations.com
down load page
HI Debra, if you can call me tomorrow, i will  give you further info how you can download this its easy down load from Google store

You can call me on 0407068942 , or office 02 95411338
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Andrew

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Hosted should never be used on a phone (or even tablet!) IMHO, it just doesn't work well... Reckon does say "Run your business from PC, Mac, or tablet", nothing about phones, but the icon they use shows a tablet AND phone! So I can see how a user would misread this.

"I have had this program for 20+ years & it's virtually impossible to get the help I need"

time to freshen things up! Have a look at the other 'cloud' products I guess, like Reckon One, Quickbooks Online. Both these have better mobile versions of the app than hosted.

and don't forget Chandra's invoicing product!!! But you don't say what you're trying to do, so if its more than invoicing, you're in trouble, see the freshen up comment ;)

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