Reckon One Bank Feed Stopped Working

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  • Question
  • Updated 4 days ago
  • Answered
Bank feed has never worked properly, it brings in 4-5 transactions per month and leaves the rest. There is at least 2 transactions in July 2018 and nothing is coming through the bank feed!

It is a Westpac account

Please help!!
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Gemma B

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  • frustrated

Posted 7 months ago

  • 2
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John G, Information Support Analyst

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Hello Gemma,

Welcome to the Reckon Community.

We've refreshed your bankdata connection and you should now see transactions in the Transactions from Bank tab.  

Also, go to cogwheel > Settings > Book Settings, and in the BankData retrieve last field, adjust the number of days to download to match your needs and download allowance.  


regards,
John.
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Chris Bollard

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Hi John
I am in the same situation
My Westpac feeds - sometimes work - sometimes they disconnect and I have to request them again
I really make Reckon One less than worthwhile
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Adrian Rumsey

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The bank feed did not import any transactions in the period  12 Oct 18 to 12 Nov 2018 for my customers main bank account with Westpac.