Reckon One - cannot print BAS or email BAS statement.

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
  • 1
cannot print BAS or email BAS statement.

get the attached error message.

When is this upgrade going to work properly?


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Michael Crocombe

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Posted 2 years ago

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2 years ago
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Rav, Community Manager

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Hi Michael,

Is this error occurring persistently for you or is intermittent in your efforts to print or email?
2 years ago
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Qwerty

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09/07/17

Hi Michael,

What Bas reporting period is specified in your book?
(Monthly, Quarterly - Option 1, Quarterly - Option 2, Quarterly - Option 3 or Annually)

You can find this out via the Bas details page. Click the cog icon in the top right of the screen > Settings > Tax settings > Bas details.

When viewing the Bas details page, click the Save option to refresh the settings. Hopefully that should resolve the null value problem.
2 years ago
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Qwerty

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10/07/17

Hi Michael,

I was able to replicate the same issue on my existing Bas entries in my book when printing or emailing. I've sent this issue to the Reckon One team to fix.

A work around for now is to remove & re-add the Bas entry. This should allow you to print & email successfully.
2 years ago
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Michael Crocombe

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it persistently fails
2 years ago
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Qwerty

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12/07/17

Hi Michael,

I've been informed that this issue is now fixed. You should now be able to print or email that Bas entry (assuming you didn't already use the work around I mentioned in my previous post).

Cheers.

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