Reckon One

cannot print BAS or email BAS statement.

get the attached error message.

When is this upgrade going to work properly?

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1619320/RackMultipart20170708-68326-1roaves-bas_error_1_inline.PNG?1499486451

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1619320/RackMultipart20170708-68326-1roaves-bas_error_1_inline.PNG?1499486451

Michael Crocombe

330 Points

Posted 12 months ago

12 months ago

Rav, Community Manager

50,116 Points

Hi Michael,

Is this error occurring persistently for you or is intermittent in your efforts to print or email?

12 months ago

Qwerty

7,642 Points

09/07/17

Hi Michael,

What Bas reporting period is specified in your book?
(Monthly, Quarterly - Option 1, Quarterly - Option 2, Quarterly - Option 3 or Annually)

You can find this out via the Bas details page. Click the cog icon in the top right of the screen > Settings > Tax settings > Bas details.

When viewing the Bas details page, click the Save option to refresh the settings. Hopefully that should resolve the null value problem.

12 months ago

Qwerty

7,642 Points

10/07/17

Hi Michael,

I was able to replicate the same issue on my existing Bas entries in my book when printing or emailing. I've sent this issue to the Reckon One team to fix.

A work around for now is to remove & re-add the Bas entry. This should allow you to print & email successfully.

12 months ago

Michael Crocombe

330 Points

it persistently fails

11 months ago

Qwerty

7,642 Points

12/07/17

Hi Michael,

I've been informed that this issue is now fixed. You should now be able to print or email that Bas entry (assuming you didn't already use the work around I mentioned in my previous post).

Cheers.

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Reckon One - cannot print BAS or email BAS statement.

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