Reckon One

cannot print BAS or email BAS statement.

get the attached error message.

When is this upgrade going to work properly?

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1619320/RackMultipart20170708-68326-1roaves-bas_error_1_inline.PNG?1499486451

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1619320/RackMultipart20170708-68326-1roaves-bas_error_1_inline.PNG?1499486451

Michael Crocombe

330 Points

Posted 1 year ago

1 year ago

Rav, Community Manager

64,790 Points

Hi Michael,

Is this error occurring persistently for you or is intermittent in your efforts to print or email?

1 year ago

Qwerty

7,886 Points

09/07/17

Hi Michael,

What Bas reporting period is specified in your book?
(Monthly, Quarterly - Option 1, Quarterly - Option 2, Quarterly - Option 3 or Annually)

You can find this out via the Bas details page. Click the cog icon in the top right of the screen > Settings > Tax settings > Bas details.

When viewing the Bas details page, click the Save option to refresh the settings. Hopefully that should resolve the null value problem.

1 year ago

Qwerty

7,886 Points

10/07/17

Hi Michael,

I was able to replicate the same issue on my existing Bas entries in my book when printing or emailing. I've sent this issue to the Reckon One team to fix.

A work around for now is to remove & re-add the Bas entry. This should allow you to print & email successfully.

1 year ago

Michael Crocombe

330 Points

it persistently fails

1 year ago

Qwerty

7,886 Points

12/07/17

Hi Michael,

I've been informed that this issue is now fixed. You should now be able to print or email that Bas entry (assuming you didn't already use the work around I mentioned in my previous post).

Cheers.

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Reckon One - cannot print BAS or email BAS statement.

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