Reckon One email validation is wrongly rejecting valid emails

  • 1
  • Problem
  • Updated 10 months ago
  • (Edited)
Reckon One (wrongly) rejects as invalid any email address that has a period in the username portion of the email address, i.e. the character string to the left of the "@". For example ...

michael.done@mydomain.com

... is rejected because of the period between my first name and my surname. But this is a perfectly valid email structure. In fact, many of my client organisations (universities) use the "<firstname>.<surname>" structure as their organisational standard.  This means I'm unable to store emails for any of my student customers in those universities, and I can't email invoices to any of them either. 

Instead I have to do a Print Invoice to display it in my browser, then save the displayed invoice using Save Page As (PDF), then create an email to my client in Outlook and attach the exported invoice to it. Apart from needlessly consuming my time, this process means Reckon One shows no history of my having emailed the invoice. 

Unless I'm missing something really obvious, this is a pretty fundamental flaw and I'd be very grateful if someone from Reckon could either set me straight on what I'm doing wrong, or put this forward to their programming team as a significant bug.
Photo of Michael Done

Michael Done

  • 182 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Lynda Chater

Lynda Chater

  • 320 Points 250 badge 2x thumb

Hi,

I have had a similar problem as you and had the email address reject.  What I discovered is there was a space after the email address that caused the rejection.  Because it is blank it does not show up.

It's worth a look to see if it is the problem.

Cheers 

Photo of Qwerty

Qwerty

  • 7,642 Points 5k badge 2x thumb
10/08/2017

Hi Michael,

I concur with Lynda. I've previously 'copy & paste' email addresses into R1 where the selected text included a trailing space. As per Lynda removing the space resolved this.
Photo of Michael Done

Michael Done

  • 182 Points 100 badge 2x thumb
Lynda and Qwerty... Brilliant!  You've hit Hit the nail on the head.  As a new starter, I wasn't looking forward to living with that workaround.  Great news that this is all good after all.  THANK YOU! :-)