Reckon One extremely slow and unresponsive.

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  • Problem
  • Updated 2 weeks ago
  • Solved
Hi everyone,
Since Wednesday 2/5/18, Reckon One has been extremely slow and unresponsive for us. It's not our internet connection as all of our other Internet programs/pages are working at normal speed, it's only slow on Reckon, to the point of it being nearly impossible to complete our work. Is anyone else experiencing the same issue? Is there anything we can do to resolve it?
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Sally Carpenter

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Posted 3 weeks ago

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Rav, Community Manager

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Hi there Sally,
Is this affecting any particular part of Reckon One specifically? ie. invoices, reports etc or is it everything?
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Sally Carpenter

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Hi Rav,
Thanks for your reply. We're noticing it's worse in Invoices and Bills because that's what we use the most, but it's slow in general. Long wait periods when trying to look up invoices, and in between entering invoices (ie using the save and new function), and the same with bills. 
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Steph Luck

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I've got the same thing Rav, noticing particularly with invoices.
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Rav, Community Manager

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Hi guys,
The Reckon One team pushed out a small update this morning which should resolve performance related issues that have cropped up in the last few days such as what you've raised.

Can you please let me know if you notice any improvement (or not)?
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Sally Carpenter

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Hi Rav,
There has been a big improvement in the speed and performance today - thank you! 
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Rav, Community Manager

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Great to hear, thanks Sally!