Reckon One extremely slow

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  • Problem
  • Updated 3 months ago
  • Not a Problem
It's taking ten seconds per transaction when reconciling bank accounts either manually or using accept all matches. I'm using Chrome. The program has only once been fast in the last two years but now it is super slow. My internet speeds are fine.
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Emma Bowley

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Posted 3 months ago

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Rav, Community Manager

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Hello Emma,
Do you experience 'slowness' in other areas of Reckon One or just when performing reconciliations?
Have you tested Reckon One on a different browser to check if the same thing happens there as well? 

The program has only once been fast in the last two years but now it is super slow.
Can you give us a bit more info on this, including specific areas of Reckon One, what was slow, any troubleshooting conducted etc.
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Judy Thomas

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Hi Emma

Nature of the beast!  10 seconds was also my count!  In my experience this happens more often than not, day or night.  If you have good connection then I'd say its a technical issue for Reckon.

Cheers
Judy