Reckon One Faults with Leave

I have encountered the following Reckon One faults associated with Leave both in terms of $ and hours across pay runs and pay slips that need to be addressed:

FAULT 1:

If an employee takes Annual Leave in a Pay Run period  the YTD $ balance of leave taken does not show on the Pay Slip or in the calculations of the total gross and net $, but all figures in the Pay Run screen, STP files and Employee screen are correct (refer extracts below to demonstrate):

Pay slip extract with leave taken in the period not showing YTD $ (note totals for Gross and Net also do not include missing YTD $):

Payslip extract generated for next period with no leave taken (Annual Leave YTD $ showing and included in totals):

FAULT 2 – Adding LSL with opening balances

Employee has just qualified for Long Service Leave (LSL), the LSL leave type has been added for their profile and opening balance created correctly. All balances and accruals show correctly in the Employee screen, however the Pay Run employee view shows a zero opening balance for hours on the leave summary, the correct accrual but incorrect available due to there being no opening balance. When a pay slip is generated the correct available total leave balance (hours) shows net of any accrual and/or leave taken for that pay run:

LSL per Employee Screen is correct:

First Pay run including LSL  Employee view leave summary (no opening balance and therefore incorrect closing balance):

Pay slip LSL for first run has the correct available balance net of accrual and hours taken (but this is inconsistent with the pay run screen from which the payslip is generated):

Note: subsequent pay runs then appear to the have the correct balances in both the pay run and payslip views for opening balances.

 

Frankly these basic issues with RECKON ONE create confusion, additional work and a lack of confidence both for me and the employee.

I would appreciate if a Reckon employee could address the matters in particular FAULT 1 urgently.

Regards

Matt