Reckon One Server Error

  • 3
  • Problem
  • Updated 4 months ago
  • Solved
Just tried to log in to My Reckon One account. I can see my books but when i try to open one I get "Server Error in '/'Application. I have tried Chrome and Edge. Running Win 10. 
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Gary Martin

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Posted 4 months ago

  • 3
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Kellie Fullelove

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Yes I am receiving the exact same error running Chrome and Safari. Please help

Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. 
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Rav, Community Manager

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Hi guys,
I'm really sorry to see that you've had some trouble this morning.

I've just tested out logging into Reckon One and was able t get in successfully, is this problem still occurring for you both?
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Kellie Fullelove

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Yes it is
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Rav, Community Manager

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Thanks Kellie,
Which browser are you using?
Can you please try clearing your browser cache and cookies and try again?

Does this error message appear if you try logging in on an alternate browser as a test?
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Gary Martin

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I've been out for a while and just got back. It is working fine now thanks.
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AJCbooks, Accredited Partner

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I am having the same problem

I have 4 partner files I can open all but one File please help

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Rav, Community Manager

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Hi AJCBooks,
The team are working on this right now, should be resolved in about 15 minutes.
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Rav, Community Manager

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Hi again, AJCBooks,
This is now resolved. Please logout and try again and access will be restored.