Reckon one slow to respond

  • 2
  • Problem
  • Updated 2 months ago
Hi All,
Has anyone else noticed that Reckon One has been incredibly slow the last few weeks? When creating invoices and entering bills it is slow to pick up text, slow to open, slow to auto fill. It is incredibly frustrating and in some cases wont respond and we have to lose our invoice and start again.
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Gabrielle

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  • Frustrated

Posted 4 months ago

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Dave

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Hi Gabee, I've noticed a similar thing but I put it down to Good ol' NBN and sending/receiving to a remote server.  
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Rav, Community Manager

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Hi guys,
Is this an ongoing issue for you or does it come and go? Is it still happening today?

Which browser are you using with Reckon One when you notice this problem?
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Gabrielle

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We are using Mozzilla Firefox with Reckon One
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Dave

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I'm using Firefox as well.  I noticed it while reconciling the other day however, Reckon had been open for quite some time and once I closed it and restarted it seemed to move along a bit better.
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Sally Carpenter

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This is happening to us all the time as well - the same issues as you Gabrielle. It's very frustrating trying to enter multiple invoices and bills with a long wait in between each one while it takes ages to save.
We find that sometimes it's ok for a couple of days, then goes back to slow and unresponsive again - but most days we have issues.
I'm using Google Chrome and it's not the NBN (I've given up trying to work from the office some days and have worked from home where we don't have NBN - same issues). This makes me think it's an issue with the program, not internet issues, as all other online work/browsing is fine.
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Rav, Community Manager

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Hi Sally, are you experiencing this issue now ie. today?
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Sally Carpenter

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Yes, I was experiencing the issues on Wednesday when you posted that question, and today it's the same thing - very sluggish.
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Sally Carpenter

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Still having this issue - it's impossible to get work done while it's like this. Just about ready to sign up to a new accounting program, I love Reckon One when it's working properly, but these days it rarely is. Very, very frustrating that my work is taking hours longer than it should - programs like this are supposed to help not hinder!!
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Mary Anne lapira

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I'm still having issues. :(