Hi All,
Has anyone else noticed that Reckon One has been incredibly slow the last few weeks? When creating invoices and entering bills it is slow to pick up text, slow to open, slow to auto fill. It is incredibly frustrating and in some cases wont respond and we have to lose our invoice and start again.
Has anyone else noticed that Reckon One has been incredibly slow the last few weeks? When creating invoices and entering bills it is slow to pick up text, slow to open, slow to auto fill. It is incredibly frustrating and in some cases wont respond and we have to lose our invoice and start again.
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322 Points
- Frustrated
Posted 1 year ago
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210 Points
Rav, Community Manager
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87,096 Points
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322 Points
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210 Points
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174 Points
This is happening to us all the time as well - the same issues as you Gabrielle. It's very frustrating trying to enter multiple invoices and bills with a long wait in between each one while it takes ages to save.
We find that sometimes it's ok for a couple of days, then goes back to slow and unresponsive again - but most days we have issues.
I'm using Google Chrome and it's not the NBN (I've given up trying to work from the office some days and have worked from home where we don't have NBN - same issues). This makes me think it's an issue with the program, not internet issues, as all other online work/browsing is fine.
We find that sometimes it's ok for a couple of days, then goes back to slow and unresponsive again - but most days we have issues.
I'm using Google Chrome and it's not the NBN (I've given up trying to work from the office some days and have worked from home where we don't have NBN - same issues). This makes me think it's an issue with the program, not internet issues, as all other online work/browsing is fine.
Rav, Community Manager
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86,464 Points
Hi Sally, are you experiencing this issue now ie. today?
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174 Points
Yes, I was experiencing the issues on Wednesday when you posted that question, and today it's the same thing - very sluggish.
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174 Points
