Reckon One - Uploading QIF

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
I am using Reckon One - online accounting. I got the same problem, can't upload my statement.

Note: This conversation was created from a reply on: Problems with import and conversion of QIF files.
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Rachel Zhong

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Posted 3 years ago

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Rav, Community Manager

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Hi Rachel,

The Dev team are investigating this at the moment, I'll update you with more info as soon as I can.

Thanks
Rav
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Rav, Community Manager

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Hi Rachel,

This issue looks to have been resolved yesterday afternoon.

Can you please try again and let me know if you encounter any further issues with uploading your file with Reckon One?

Thanks
Rav
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Teagan Hayse

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Rav
I am having this issue today (20/12/16) no many how many times i try even with different books. I have to get this fixed ASAP!!!!
(Edited)
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Cris Ruhr

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I have have just email to support, as this issue has not yet been resolved as I also am unable to import transactions from my Bank.  The circle twirls for 30 seconds and then disappears, I see nothing on the screen.  I urgently need to upload the transactions for two accounts by end of year.
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Rav, Community Manager

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Hi folks,

We're aware that there may be intermittent issues with uploading QIF files with Reckon One.

The root cause of this issue is being investigated and I will update you all as soon as I receive further information on this.

At this stage, it looks to be that the upload process itself is working however at a degraded/slower level which is causing the browser to time out before the server can complete processing the file.

Sincere apologies for the inconvenience and frustration caused.
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Rav, Community Manager

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Hi folks,

We're aware that there may be intermittent issues with uploading QIF files with Reckon One.

The root cause of this issue is being investigated and I will update you all as soon as I receive further information on this.

At this stage, it looks to be that the upload process itself is working however at a degraded/slower level which is causing the browser to time out before the server can complete processing the file.

Sincere apologies for the inconvenience and frustration caused.
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Steph Luck

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Hey Rav, do we have a timeframe on when this is likely to be fixed?
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Rav, Community Manager

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Hi Steph,

Unfortunately I don't have a firm timeframe at this stage however the team will be working into the night on this issue. 

They're making progress but at this stage the issue remains as intermittent.

I'll update you all as soon as I receive further info.

Apologies again for the hassle and thank you all for your patience while we work this out.

Cheers
Rav
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Cris Ruhr

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Rav, any update on this?
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Rav, Community Manager

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Hi Cris and everyone,

The team worked very late into the night on this issue. They're hopeful the underlying root cause has been identified. At this point in time, a temporary fix has been implemented and some early internal testing shows it's working well in the interim.

Can you please test it out today when you've got a chance and let me know if it's working for you or you're still continuing to have difficulty

Cheers
Rav
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Steph Luck

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Working! Thanks guys!
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Teagan Hayse

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Working thanks. Great effort this close to Christmas.


Have a great Christmas and fantastic New Year

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Cris Ruhr

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Thanks Rav, working again! :-)  Merry Christmas
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Nicole Ruigrok

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Is anybody still experiencing this problem?  I was unable to upload a QIF this morning.  Tried again now (9.30pm) and still no luck.
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Steph Luck

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Rav, Nicole is right.... it's not working here either. qif or csv.
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Nicole Ruigrok

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Still having trouble now Steph
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Nitesh Sharma, Employee

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Hi Nicole,

Thanks for reaching out to us. The issue has been reported and we are still looking into it.

We'll let you know if got any updates further.

Regards,

Nitesh Sharma
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Steve

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I have the same problem with QIF and CSV files.  I've reported the problem on Tue (3 Jan) and followed up the day after, however there is still no resolution.
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Rav, Community Manager

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Apologies Steve,

We've reported this through to our development team who are looking into it ASAP.

I'm really sorry for all the hassle! We'll keep you posted on this thread with further developments as they come to hand.

Cheers
Rav
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Nitesh Sharma, Employee

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Hi Steve,

The issue has been resolved by the development team.Please try it again and let us know if got any further trouble.

Regards,

Nitesh Sharma
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Steve

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Hi Nitesh,

I've successfully uploaded the QIF files into both our accounts in ReckonOne.

Thank you to your and your team for resolving this issue.

Regards

Steve
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Nitesh Sharma, Employee

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Hi Steve.

Good to hear that it worked.

Once again thanks for reaching out to us.

Regards,

NItesh Sharma
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Nicole Ruigrok

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Mine is working now too.. thankyou
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Krystal Turnbull

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Anyone else having problems with this today 15/01/2017?
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Steph Luck

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Yes! I'm having trouble today as well.
Yes - have not been able to upload yesterday or today. Have tried both qif and csv and no luck with either
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Kay Smart, Accredited Consultant, Accredited Partner

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Yes I've been unable to upload for the last two days
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Naomi Kohler

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Hi R1, just wondering what is being done to resolve this manual uploading problem.  Also I am finding when uploading a large file ie up to 50 transactions the program is only uploading part of the file, so I am having to split the file to upload in instalments, why is this so?  Disappointed the uploads can handle a couple at a time, say 6 months worth of transactions for a small business.
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Kay Smart, Accredited Consultant, Accredited Partner

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I upload more than 200 transactions a month.  Sometimes they all load and sometimes only some.  I have found that if I log off and back on they are often all there,
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Naomi Kohler

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OK I will try that again when manual upload are operating again. Thanks
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Rav, Community Manager

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Hi everyone,

As a few of you have already mentioned we're having some issues again with the QIF upload function with Reckon One. 

Unfortunately, I don't have any new word on an ETA just yet, but the team is is looking into this in particular the recurring nature of the problem.

I'm really sorry for the hassle everyone, I'll keep you updated as soon as I receive further news on this.
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Rav, Community Manager

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Hi again folks,

I've just heard back and the issue should hopefully be resolved now.

Can you please give it a go and let me know if you continue to have any issues?

I'd recommend logging out and then back in first.

Cheers
Rav
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Kay Smart, Accredited Consultant, Accredited Partner

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Hi Rav
Seems to be working - however only part of my transactions appeared to be imported.  Logged out and back in and they are all there.  This happens on a regular basis.


Thanks
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Rav, Community Manager

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Thanks for getting back to me Kay and glad it's now working for you.

In regard to the issue you've highlighted, it has been reported and the team will be looking into addressing & resolving it with a future Reckon One update.

Cheers,
Rav
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Nicole Ruigrok

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Unfortunately I'm having this same issue uploading a QIF today!
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Juergen Zimmermann

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I am having the same issue as well. Very frustrating if something that was working well does not work anymore
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Steph Luck

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What is going on with this guys? Again, it's not working for csv's or qifs.


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Rav, Community Manager

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Hi everyone,

Sincere apologies again for the hassle this has caused, we're looking into it as we speak.

I'll update the thread shortly with more info as soon as it becomes available.

Thank you all for your patience so far

Rav
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Rav, Community Manager

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Hi again folks,

For those who have reported issues with QIF or CSV uploads yesterday, can you please try again when you have a chance and let me know if you have any further difficulty?

Thanks
Rav
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Juergen Zimmermann

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Thanks and its working now again. Juergen