Reckon Personal Accounts 2016 hangs when print to pdf

  • 1
  • Problem
  • Updated 4 years ago
Hope someone can help, I'm using Reckon Personal Account 2016 on Windows 7 Pro.

Everytime I try and print a report to a PDF file my system hangs and my only option is to do a re-boot.   I've tried both the Adobe PDF printer file and Foxit PDF printer file.   Both these work for other programs.   

Any suggestions please?
Photo of st

st

  • 2,250 Points 2k badge 2x thumb

Posted 4 years ago

  • 1
Photo of st

st

  • 2,250 Points 2k badge 2x thumb
According to this thread, the issue has something to do with 32/64 bit systems - though no solution forthcoming.    My system is 64 bit.     

Reckon Techs - any update on this?
Photo of Rav

Rav, Community Manager

  • 93,638 Points 50k badge 2x thumb
Hi Steven,

Very sorry to be the bearer of bad news but unfortunately there is no solution for this issue on Windows 7.

As John has outlined in the post you've linked to, it is a result of an application that was originally written in 32-bit (as the Reckon Accounts Personal range was) that has been upgraded to work on a 64-bit Operating System however the issue is the OXPS driver being written with the Windows 8 and up operating systems but not being backward compatible with Windows 7 unfortunately.
Photo of st

st

  • 2,250 Points 2k badge 2x thumb
Thanks Rav, though it wasn't what I wanted to hear.

Surely, there must be a ship load of users still using Windows 7.   A fix would clearly be possible, but Reckon are refusing to do so.  

I am annoyed as I paid $120 yearly subscription last November and yet the program is not functioning as it should.
Photo of Andrew

Andrew

  • 22,222 Points 20k badge 2x thumb
I guess Steven you could try to upgrade to Windows 10, its free to upgrade till the end of the month. Lucky for you, the 2016 range finally works on Windows 10.

Otherwise, yeah its pretty broken!
Photo of st

st

  • 2,250 Points 2k badge 2x thumb
My reliance on Reckon Personal Accounts, that is, being locked-in to the Reckon data, is nearly at an end.   The PDF problem is just another nail in the coffin.   I will not be renewing my subscription in November.

Thanks to a tip I came across about Ctrl-Shift-Z, I was able to export all data as QIF files.   I've subsequently written conversion routines to convert the QIF data to normalised and correct double-entry data tables.   This includes all foreign exchange transactions and share-trading.   I know this is not for everyone, but at least now I'll have full control.
Photo of Andrew

Andrew

  • 22,222 Points 20k badge 2x thumb
Well Reckon likes to push loyal customers to the limits these days or so I've noticed at least.

When that time comes, all products offer a import service from other products, just like Reckon does too. So it will be a bit of a learning curve and take some time to import your data but it can be done.
Photo of st

st

  • 2,250 Points 2k badge 2x thumb
A work-around, if you can call it that, is  to install PDFCreator and print to that.   It works.

Thanks must go to Gary Pope for this.