Reckon Personal Plus 2016 - What to expect?

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  • Updated 4 years ago
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No doubt a new version of Reckon Personal Plus will be out sometime in Q4 2015.

What exciting new features can we expect from the new version? (Other than the obvious compatibility with Windows 10)
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Mark_B

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Posted 4 years ago

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John G, Information Support Analyst

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Hi Mark,

This year's release is focussed on Windows 10 compatibility and a number of enhancements to existing features like:
  • BAS Report to include the ABN as entered on the Invoices/Estimates list
  • Zoom on Reports will expand any sub-categories so that you will see the transaction immediately.
  • Category List has been added with new column Tax Code. It will display the Tax Code assigned to each Category.
 
There will also be the usual update to tax tables and superannuation summaries:
  • Tax Planner updated to 2015/16
  • Tax Rates in tax planner 
  • Updated Tax Schedule & Line Items from 1 July 2015
  • Superannuation Summary to include year 2015 (Investing > Super Summary)

If you're interested in an online solution to your personal finance needs check out Reckon One at Affordable Australian online accounting software.



regards,
John
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Karen

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The original post asked about the Personal product -- but the first official reply talks about upgrades to BAS and invoices. The link provided takes you to a web page that doesn't even mention personal use or investment tracking. As an individual customer with an investment portfolio, I feel ignored by all of the accounting packages available in Australia.  An affordable, web-based solution that focuses on the needs of individuals rather than businesses (built from the ground up for individual customers rather than SMEs) would target an under-served (ignored) market.  (Especially if it meant bypassing the broken DRM of the Reckon Personal desktop product).
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Andrew

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haha oh Reckon so you removed my comment, a little scared with people link to competing products that might be better/cheaper than yours are you!? Its called friendly competition.

There is a wave of apps out there you know that can do this.
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Rav, Community Manager

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Hi there Karen,

Appreciate your feedback, I certainly acknowledge that accounting packages are more focused toward business needs rather than personal.

Our Reckon Accounts Personal range contains two products, Personal Plus & Home and Business;

  • Personal Plus - provides personal financing tools and an investment module.

  • Home & Business - the same functionality as Personal Plus and also adds a business & GST module.

Our Personal Plus product has been designed to cater for individuals' personal and investing financial needs. For this purpose we believe it is the best in the market.

Our other product ranges, although designed for business use, can also be used for personal purposes which you may want to explore.

If you have any questions, please let me know.

Thanks
Rav
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Rav, Community Manager

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Good morning Andrew,

We certainly appreciate the input and discussion that you bring to the Reckon Community.

I just wanted to touch base with you in regard to the removal of your previous comment on this thread.

The Reckon Community is a place where customers, customer experts, Accredited Partners and Reckon employees can share support answers and discuss our products and services.

We do not see this Community as an appropriate place to promote other providers/products.

I hope that clarifies the reason for the removal of your comment and hope you can understand it from this perspective.

Cheers
Rav
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Karen

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I just think that if someone were to enter the market with a full featured product that meets the needs of investors, then customers would flock to it.  At the moment Reckon Personal is the only alternative if you have shares and/or foreign currency accounts.  
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Mark_B

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Sounds like more a "maintenance release" rather a new version. Thats disappointing, as every year I provide feedback using the "submit feedback" menu option in the hope that my feature requests and bug fixes will be included in the next version. It appears I'm wasting my time doing this.

So what is the future for the "personal' range of Reckon products? Is there going to be any real development in this application in the future? I see the forums are very active in the Personal Plus pages with people asking questions and providing suggestion but is there really any point of doing this if these requests go unheard?
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David Hynd

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You're probably correct.  I doubt there's been any significant investment in PP for years.  It's a legacy product milking an annuity stream.  Annoying issues where some index data can be downloaded but not others (All Ords for example) underscore this.  Super reporting fails to take into account when contributions are actually paid into the fund by the employer hence making the report meaningless. No way of constructing ad hoc reports or exporting data.  Classic case of where the lack of competition results in lack of innovation.

David H
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Malincan

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Unfortunately 2016 has not resolved the fail to launch problem
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Malincan

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Hello, yes, 2016 has not resolved this issue. The installation required removal of 2015 but there is a work around and will wait for a solution.
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John G, Information Support Analyst

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Hi Malincan,

Is UAC turned on?

Is your file in the default location - C:\ProgramDat\Intuit\quicken\...?  If it is not there then move it (with all ancillary files - QPH, HCX, IDX, etc) to this location and try again.  
(Care - ProgramData may be hidden, so unhide it first).

Hope this helps.

regards,
John
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Andrew

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John, Reckon should ALWAYS assume UAC is turned on! Its the default setting.

Only bad programmers request it to be turned off!
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Narky One

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And surely it should work perfectly well with the data files in, say, the \Documents folder.

And without having to fiddle with the default hidden or unhidden folders.

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Steve Cook

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I have a folder in Documents "Reckon Accounts". My company files are saved there.

Eg \Documents\Reckon Accounts\xxxxxxxxx.QBW

Works fine no issues. Of course can only do this if there is only one Windows user account running Reckon Accounts. Any other computer user would not be able to see the Reckon Accounts folder. (Which maybe a good thing from a security point of view)

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John Campbell

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Based on what I have read of RPP 2016, there has been no (NONE!!) addressing of the share price problems that have been discussed extensively on this Reckon Community Forum. This is a big disappointment, but unfortunately not unexpected.

Just updating tax codes and providing some support for Windows 10 is not good enough. I can't see any improvements to identified problems.

You certainly didn't forget to update the Annual Licence with a 9% price increase and no justification.

This RPP product support is a disappointing joke. Not much client focus left at Reckon.

(Edited)
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Andrew

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Well that is all you get for your yearly update these days it seems. Next one will be in 12 months time I guess and yet they wonder why users are starting to look elsewhere!

We're waiting for the RA/POS 2016 products to be released, I think we'll be in the same boat early next year. Lots of disappointment coming, but we have high hopes Reckon will pull a rabbit out of the hat and do something exciting!

I'm sure ours will come with a price hike too. Way to go Reckon.
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Rav, Community Manager

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Hi there John,
Could you give me a bit more detail on what issues you're experiencing in particular with share prices at the moment?

If you can create a new thread with some details on this we'll try our best to tackle it there.

Cheers
Rav
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John Campbell

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Rav,

You should ask the RPP product manager to get the list out of his rubbish bin.

There are many posts on this community forum related to share price problems, which you should acquaint yourself with. Mirko should have given you a heads up.

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Rav, Community Manager

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Hi John,
As far as I'm aware, historical issues with share price downloads have been addressed and resolved.

If you are currently experiencing an issue with the ability to download share price information please let me know in a new thread and I'll address it there.

Cheers
Rav
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Narky One

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Where is the long list of significant Enhancements that have been put into 2016?
Where is the long list of significant Bug Fixes that have been put into 2016?
The same as for 2015, 2013, 2012, .... 

NONE NADA ZIP ZERO NIL    SILENCE

Year after year after year my prayers for at least a little something have turned out to be useless. Not even any promises; barely even any recognition that there are in fact zillions of enhancements that people want, and numerous bugs needing fixes going back more than a DECADE.

Perhaps we should be thankful - if Reckon tried to make any substantial changes, it might turn to utter chaos and total disaster, rather than the well known issues that we are all learning to manage with!

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Andrew

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 I ask that you please be respectful of our users and members.
Hmmm ok....Looks at my comment. Its not been hurtful or attacking anyone, or directed at any single user, it was a general statement, that even myself as a Reckon user fall under.

Can you advise what 'guideline' I have broken?

I have read the guidelines and don't see any that I've broken with THIS comment. I feel my comment falls under the "Be honest but respectful" guideline myself. You say you'll like our community members to have a place where they have the freedom to voice their opinions and to be heard, without judgement.
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Trina Quadrio

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Only a decade??? Gee, you're a newb. I've been disgusted by the lack of service from RPP for far longer.
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Andrew

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RAV RAV RAV RAV

BUMP.... Rav, still waiting on a reply for the guideline I have broken?
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Rav, Community Manager

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Hi Andrew.

We feel that your comments in the post could be viewed as offensive, insulting or disrespectful by some users.

We don't believe that the generalization and suggestion that all Reckon users suffer from a psychological phenomenon is appropriate.

The aim of the Reckon Community is to build and foster a positive environment for constructive discussion.

I won't be commenting any further on this aspect of the discussion and I ask that you keep the thread on topic.

Thanks
Rav
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Andrew

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RAV

I don't think its 'off topic' to ask for which guidelines I've broken, as you're the one that publicly started this fact and topic change in the thread.

So what you're saying is that I haven't broken a guideline as such. Reckon just 'feels' they don't like my comments.

Well if any of my comments are inappropriate, they are for sure NOT towards any user in this forum here. My comments are harsh but truthful, and those harsh but truthful comments are always directed towards the long term way Reckon treats its users. If anyone here needs to take some constructive criticism on board its Reckon. Might be time you start listening to your users for once!

I've lost count at the number of times Reckon users have express their dissatisfaction with the way Reckon treats them. Yet us users keep coming back time and time again. Now what would you call this type of relationship?

Anyhow, I'll respect YOUR wishes and leave this topic as is, I understand your 'new' around these forums and trying to put your mark out there. If you want to make a REAL change, then start to improve customer relationships and addressing the LONG term issues with the products that come up every year over and over. This way people like myself won't have anything 'inappropriate' to say about Reckon now will we?

I hate to tell you, I'm not the only one here in this thread that appears to be dissatisfied with Reckon.

Drop me a email if you like to discuss this more, you have my details.
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John Campbell

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Rav,

I have written to Reckon and also discussed problems in the past.  The following is an extract from a document I emailed in Aug-2014. There have been further suggestions since then. I have discussed these problems with Greg Deacon and more recently with Neil Rustidge. I have not received any advice that any of these suggestions have been addressed.

There are also numerous posts on this Forum over the last 12 months discussing ongoing problems with RPP, additional to those listed below.

There is also a basic problem with the .qph file, as the record structure is not robust. Should it become corrupted, a validate process could not easily reconstruct the file. An additional field in the price record could easily overcome this problem and remove some of the corruption problems that are regularly reported on the forum.

It is very disappointing that, based on recent performance, Reckon do not appear to be capable of addressing these issues. How is the 9% price increase justified ?

{extract from email sent on  27 Aug 2014}

Changes to Share Price Download and Security Detail View


7-day Limitation
One of the main annoyances in the share price download facility is the limitation of a 7-day database. There can be many diverse reasons that users are not able to download each week, which provides for gaps in the data. This has always annoyed me and I have requested changes to help fix this problem.  There are a number of changes that could overcome this, including extending the 7-day dataset or improving the .csv import facility.


Why 7 days ?
Could the database be extended to longer. I have written my own external update facility, which I shall discuss later, that provides 7 years of updates. This is limited to company listings on the ASX and has resulted in a dataset of only 15 mb per year. I would anticipate there might be licensing restrictions for Reckon providing this extended data set, especially for S&P indices, but it is not a significant issue. A better approach would be to update the data set from the last time the update was requested or optionally update and correct for selected companies since a specified date. The update verification pop-up could provide a recommended date for possible change.


Import Prices
The import prices .csv format provides for both a short form and a longer form, which includes High, Low and Volume. The extended form appears to be poorly designed and has some limitations or errors with the Volume entry. At present the Volume is imported as Volume/100 and has magnitude test to between 0 to 20,000,000 shares. I would suggest that this is a bug as the 20 million limit should be applied to the input “Volume/100”, rather than the resulting Share Volume. This affects a number of ASX listings, including Telstra, BHP and many lower priced shares. This error should be fixed and a simpler .csv format that inputs Volume directly should be published.


Security Detail View
There are a number of changes that could be easily applied to this feature.
Volume chart: There is a bug in this as the volume is accumulated as a 4-byte integer which overflows above 2 billion shares. This is readily demonstrated with a weekly volume report for 2-year and 5-year Nasdaq plot. The volume should be accumulated as a 4-byte real or 8-byte integer to overcome this problem. It is amazing that the Volume chart has been adapted to actually plot negative volume, rather than correcting the overflow.
Date range: I have always been requesting a 6-month plot, as I find the gap between 3-month and 1-year is too much for identifying recent changes.
Active Companies:  After updating share prices, I typically Highlight the company name box, then use the up-arrow and down-arrow to move between companies. As my data set is now nearly 20 years of companies, there are many companies that are no longer active. I would like an optional box to only list companies that are active. "Active" could be further defined as companies that have some share price data in the selected Date Range. This would improve the usability.
Annual statistics: There are a number of fields in the share price viewer that have never been updated on my implementation; showing N/A. These include 12-month High and Low and average volume. Is there an option for updating this or is this a legacy of implementations in other countries?


Market Indices
Market indices were introduced as Historical indices in about 2004. At that time a number were introduced, including ASX indices, although now only US indices are supplied. They (historical prices) actually benefit from having a dataset longer than 7-days, which is different from the present ASX dataset. These indices need review and more that are relevant for Australian users could be provided and documented. My understanding is that they are provided by the ASX daily downloads.


Share Price Export
I am not aware of the Australian version of RPP ever supporting a historical share price export to a .csv file. This would be a useful feature, as it could be used to assist in identifying missing historical share price information, as well as help maintain non ASX company records.

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Chris Campbell

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I would like to complement John on his post. I have lost my historical data base for my share prices. I use quicken for all my share trades and it makes my performance reporting useless. To be able to export a historical csv file is a must
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John Campbell

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Chris,

It is possible to export the information to a .csv file, but only for one company at a time.

Try investing > security detail view > update > edit price history > print

select export to .prn file.  This produces a .csv formatted file (with a .prn name !)

Unfortunately, you can not import prices using this same .csv format.

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Rav, Community Manager

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Requires new thread

Please reference the new conversation here: Share Price Feedback
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gavin.nicholson.au

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Rav. You might want to read back through the "community" posts on what is wrong with this appalling program.

https://community.reckon.com/reckon/topics/why-is-quicken-just-about-the-worst-application-available...
https://community.reckon.com/reckon/topics/bug-allocation-by-account-graph
https://community.reckon.com/reckon/topics/what-are-we-paying-an-annual-subscription-for-accounts-pe...
https://community.reckon.com/reckon/topics/share_price_not_downloading?topic-reply-list%5Bsettings%5...
https://community.reckon.com/reckon/topics/reinvest_transaction_for_managed_funds_leaves_negative_ca...
https://community.reckon.com/reckon/topics/one-step-update-not-working-in-personal-plus-2015
https://community.reckon.com/reckon/topics/currency-rate-not-up-to-date-after-one-step-update
https://community.reckon.com/reckon/topics/share-prices-in-reckon-without-upgrading-to-2015?topic-re...


What about in the security detail view on the LH side is a box titled quote. Half of those fields have never worked, Same goes for the portfolio view. You have a choice of around 90 columns but less than half actually work.
What about the flashing portfolio view bug when the program has to do a bunch of calculations
What about the option labelled SHOW in the portfolio view which is populated with a bunch of views carried over from the many years of updates that you cant delete nor add any additional to? (This started about 2008 according to my notes!)
Why does the program show a different Net worth on the different screens around the program? Equally why on a summary screen if you double click on a graph to expand it do the values change? For me on the investing tab ANALYSIS sub-tab there are three graphs on that page all with slightly different values!! (Again same problem since 2008)
Go to the FINANCIAL OVERVIEW tab and some (ie not all) of the account balances there are different to the values in the accounts pane on the LH side.
The bugs are endless and despite the survey every year nothing has changed for 8 or 9 years. Nice going! Hence why I no longer pay for an annual subscription and looking at the posts about the 2016 version - good decision.
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trev cicero

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I agree with these comments.  You never get much that's new with each upgrade.  The tax updates are not worth it.  As far as I can tell Reckon still does not download Australian indices, for example, even though this has been sought by users for years.  My latest gripe is home inventory manager, which is pretty ordinary and I can't find anyway to export data into or out of it.  The help files don't seem to work properly.  I think Reckon spends the minimum it can get away with on development of this product.
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rippedoff

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You guys are lucky !!
I dream of just getting the program to run. Sounds like Monty Python but it not funny.
After getting some tec help. Which was reinstall windows ,what fun.
I still can't even open 2015 I paid my subscription and never used it.
I would give anything just to go back to 2013 and make it run to manage my shares.
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John Campbell

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I'm still using RPP 2013, which we received in November 2012 and doing my share price updates manually, backing up all the time. It is running on Win 8.1 and I have avoided all of the problems that have been reported.

I did not install RPP 2015 because of the problems being reported and was hoping to move to Win 10, which would require RPP 2016.

Given the recent history, I'll probably have to wait for RPP 2017 !!

I can't recall any other software package I have used with this performance record; certainly not one who stays in business.

Reckon may have bought the rights to QPP but they don't appear to have the skills to build it to cope with changes to the O/S.  Please show me this statement is incorrect.

(Edited)
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Andrew

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Agree John, it would appear now for a while, that Reckon is struggling to keep up with the changes happening at the OS level or just don't care. I'm not sure which one.

For a while now, the current Reckon desktop product range have had many 'known issues' that have been around since Windows 8 release days (which is now over 3 years ago).

There is talk that the new Reckon Accounts range will be moving away from the MAPI/Outlook setup to SMTP for emails. So hopefully this change alone will address a lot of issues that are appearing. They also need to address the PDF creation issue too, as this seems another major pain point. See what next years RA2016 range brings.

Sadly the RPP product range seems to have another range of issues and no more updates for you guys for another 12 months. Ouch :(

Sort of thankful my investment requirements for tracking of shares is simple and I get away with using Google finance portfolio for tracking my profit/loss. The 'Performance' tab suits me just fine!
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Greg

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Problem is, where can you find something that does what the old quicken used to do with less hassles,seem to be paying for tax updates yearly, thats it
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Rav, Community Manager

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We can assure you that we are committed to investing in the Reckon Accounts Personal range. 
As part of the latest release we have been able to deliver the following key enhancements and bug fixes;

Tax Planner
  • Updated for 2015/16
  • Updated Tax Schedule & Tax Line items
  • Updated Tax Alerts 

Reckon Rental Update
  • Updated Rates for 2014, 2015 & 2016

Windows 10
  • Reckon Accounts Personal Range 2016 supported on Windows 10 Home and Pro edition with both 32 and 64 bits of operating system

Office 2016
  • Reckon Accounts Personal Range 2016 supported with Office 2016 32 bit

Tax Code Column in Category List
  • Category List has been added with new column Tax Code. It will display the Tax Code assigned to each Category.

ABN to appear in BAS
  • ABN will be displayed in BAS report. User needs to enter ABN in Invoices/Estimate List on ABN field which will automatically display in BAS report

Show Unpaid Only on Invoices List
  • New check box has been included on Invoice/Estimates list to filter the list to display only the Invoices/Estimates that have not been marked as paid 

Manual Import Of Share Prices
  • Increased the Volume from 200,000 to 2,000,000 for Manual Imports of Share Prices 

Zoom report to be default to being expanded 
  • In Profit and Loss report, when you zoom in on an amount, the zoom report will be default as expanded. In previous versions user needs to double click on accounts or expand all button to view transactions. 

Tax Reports Subtotalled by year
  • Fixed an issue where Tax Reports when filtered by Year would display by Calendar year rather than Financial Year


We certainly hear and take on board the frustration that has been conveyed in this thread in regard to historical issues and feedback. 

We are always, and always will be, open to constructive feedback in relation to our products and services.

In regard to issues that are reported or feedback that is received, our Development team prioritises which issues are addressed based on the severity of the issue, the effect of the issue on our users and how many users are affected by the issue. Other considerations would be the risk involved in fixing the issue in terms of further issues that may develop as a flow-on effect and stability of performance, as well as the amount of work required and at what stage of the development cycle the issue was reported.

When factoring what issues we resolve we also need to take into account the roadmap that we are working towards and ensure that we adequately move towards our strategy while maintaining the product

We will also continue to heavily invest in our cloud product, Reckon One with the view that in the future it will have the same feature set as the Personal range as a more cost effective option.

Until then, we encourage you to continue using our Personal range which is Australia’s leading personal accounting package used by over 41,000 customers!

Thanks
Rav
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Mark_B

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I see the response is mainly about addressing issues and "maintaining the product"  I'm happy to say I currently don't have any issues, so I'm interested in new features and notice a considerable lack of new feature in the last 3-5yrs of releases. What the best method to communication or request new features?

The only forward looking statement I noticed was "invest"  in your cloud product Reckon One. Is the intention to continue to develop reckon one for "personal" use?  Currently it appears to be more targeted towards accountants and bookkeepers. So the features I use in personal plus do not seem to be available in Reckon one. Is there a timeframe when Reckon one will have a similar feature set (preferably greater) than Personal Plus?

I understand the challenges the development team have but these are not  uncommon in any SDLC
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Andrew

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Reckon is very pro 'cloud' at the moment Mark_B. All dev resources are focused on the Reckon One platform. The desktop platforms like you have noticed have been barely been in "maintenance" release mode for the last 3+ years. Pretty much when Reckon/Intuit parted ways IMHO they gave up on them/lost the talent/don't have the resources. Doesn't matter which, the outcome is the same.

I say barely as some well known bugs have been around for many releases now. Reckon just points users to the KB on the workarounds rather than addressing them.

We are users of the Reckon Accounts/POS platform for 16 years. Its been the same over there as well, just coasting along with no real new features added, yet we still cough up our yearly licence fee (>$1.2k) for each of the products as we're locked in by the annual licence model.

Its very 'cloud cloud cloud', sadly I think Reckon is turning its back on a existing market. If you treat your desktop users like this, why should they reward Reckon by converting into Reckon Cloud users? There is one reason why they might, but I'm not allow to discuss psychological phenomenons here any more, as I don't have a degree in that field.

As for putting 'feature requests', you can start a new thread here and tag it as a 'Idea' or you can email the idea into advantage@quicken.com.au as well.

You'll get the standard copy/paste reply which will be something along these lines

It's a good idea so I'll put it forward to our developers so they can take it into consideration in their normal development cycle

Its unknown what the "normal development cycle" is that Reckon uses, we have asked here a few times, with no answers.

I've even got this answer with confirmed 'bugs' :/
(Edited)
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Narky One

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Dear Reckon, 
In order to show that you are genuine about Reckon Accounts Personal Plus's future, please do what other reputable fair dinkum software makers do, and provide publicly accessible:
(A) A full list of known bugs, with your plans as to when and how or if they will be fixed.
(B) A full list of planned enhancements, and when and how you intend to implement them.
(C) A dedicated mechanism for your customers to report bugs, and enhancement requests, and for your customers to review and provide input about others' reports and your plans.
I note that in this area you do not even start to be comparable to Quicken in the USA...
See for example: http://goo.gl/mlyhXg or http://goo.gl/ajnVsu .
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John Campbell

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Looking at the Quicken web site: what an incredible difference to what we are expected to tolerate from Reckon.

Did Reckon give any performance guarantees when they took over Australia from Quicken ?

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Andrew

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The most worrying part, is that Reckons product is built off the USA code base from years back, so lots of those 'bugs' could be waiting for us Australian users!

I do agree, its EXCELLENT service in the USA by Intuit. Its sad Reckon treats its users like this. Intuit Australia sends out monthly email updates for 'whats new' in the QBO product (thye drop new things/updates monthly!!) plus has a whole forum for reporting issues and voting up issues etc and you can chat to tech staff online for free! They're not prefect, but they do seem to be helpful.

Sorry to inform everyone here, but Reckon is now following its old playbook of rules that it follows when users start asking the hard questions like these, they go quiet and ignore the posts, waiting for them to 'flame out'.

Rav is around replying to other posts, but not this thread, cause the users are asking the too hard questions!

We would LOVE to hear from you Reckon......
(Edited)
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Steven

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Wow - I am stunned at the scope of this years "upgrade" for RPP for $185. Seems you have confused the word "upgrade" for "update" or "patch".

- Updated personal tax scales - this should be a free update within a month (at the most) of the new rates being announced by ATO.
- Compatible with Windows 10. So what was not working with Win10? I have been using RPP2015 on Win10 since 29 August when it launched with no errors or issues?
- Compatible with Office 2016. Again, what wasn't working? I have Office 2016 and have done a few Excel exports with no errors.
- Tax code, ABN's and Invoices improvements - How is this relevant to Personal users? If I ran a business I'd be using a business product.

Everything else sounds like minor enhancements. I don't see any new whiz bang functionality that would justify paying ANOTHER $185 after paying $145 for last year's update.
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Rav, Community Manager

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@Mark_B
You're more than welcome to utilise either available option to bring forward suggestions for product improvement. While we encourage you to use the in-product option, in regard to the Reckon Community, our teams certainly take in feedback provided from our 'Ideas' area.

@Andrew
There are a number of stakeholders involved in every stage of a new release or changes. Our Development team takes a large role as they are the experts on ensuring any additions to the product maintain integrity, stability, performance and value. I've expanded on other aspects of the process in my post above.

I do agree that a voting system is a great idea in terms of identifying and developing a 'most wanted list' of potential future improvements in a central and visible area. This is something that I'm looking at implementing within the Community in the new year depending on available functionality.

Cheers
Rav
(Edited)
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Andrew

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Look forward to the voting system Rav...... I can't take credit for coming up with the idea. Your competition does this and seems to work very well for them, as they action the top requested features. So lets Hope Reckon can do the same!
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John Campbell

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Rav,

You posted:

Our Development team takes a large role as they are the experts on ensuring any additions to the product maintain integrity, stability, performance and value

This really does not resemble the performance of the RPP development outcomes over the last 5 years. It is very annoying to see cheap slogans like this posted, while ignoring the bulk of user posts that complain of nothing being done.

Is this what the Reckon community has become ?

John



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John Campbell

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Further, I would be interested to know:

Did the security detail view go through the development process you claim ?

Or the manual import of share prices go through the development process you claim ?

Both would perform much better that they do at present if even a basic but competent review was carried out.

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john w w

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Using the latest version of Personal Plus 5, we are disappointed at Reckon's lack of support & product development.  
I am still trying to get the share price update working long term. It worked between ~ 10/11/15 & 18/11/15, but then back to nil.  The update arrow just keeps turning till I close the program.   
We paid for a program, and have receive a 1/2 program.  What better programs are available ?  John W

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