Reckon Personal Plus 2020 - error code 7277

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Peter Milne
Peter Milne Member Posts: 5 ✭
edited February 2020 in Personal Plus and Home & Business
I am having a problem trying to enter new share transactions in Reckon Personal Plus 2020. When I press the "Enter Transaction" button, a dialogue box appears saying it has encountered a problem - error code 7277. Once I press the "send report" button, the program closes down.image

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2020
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    Hi Peter,
    In the first instance, please check out the information and steps listed in this Knowledgebase article - 
    Reckon Accounts Personal Range crashes when entering a transaction
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  • Peter Milne
    Peter Milne Member Posts: 5 ✭
    edited February 2020
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    Hello Rav

    I have undertaken your suggested workarounds but it still crashes when I press the "enter transaction" button.

    Frustrating.

    Is there a technical issues department at Reckon that I can speak to as .... as I only just bought Reckon Accounts last week ... after this problem arose in my old version of Quicken 2010.
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    edited February 2020
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    Peter,
    Open the sample file that comes with Personal Plus and try to do the transaction in that.

    Call me if you need a hand.
    Gerry
    0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Peter Milne
    Peter Milne Member Posts: 5 ✭
    edited February 2020
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    Now that is interesting Gerry.

    I opened the sample file and the "enter transaction" worked. Plus, if I then kept the program open and opened the most recent QDF file, the "enter transaction" button works fine and it brings up the "Buy - Shares Bought" dialogue box the enter the transaction.

    However, if I close down the program and then re-open, the unexpected error issue happens again.

    Interestingly, the problem doesnt happen if I go through the sample file process and then open the recent QDF file.

    So, I have a workaround ..... but the issue obviously isnt solved and need some assistance from Reckon on how the compleletly fix the issue.

    If you know of how this can be fixed, i would certainly appreciate you suggestion.

    Cheers

    Peter
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    edited February 2020
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    Just call me and we can work thru it.
    Gerry
    0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    edited February 2020
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    Peter,
    I could be a simple matter of uninstalling the program and reinstalling it making sure that it goes into the correct location and then do a validate on your data file also make sure your data file is located in the optimum location, not other drive locations.

    Gerry

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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