Reckon Personal + won't open in W10 today

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  • Updated 3 months ago
  • Solved
Is there a problem with Reckon Personal Plus? It won't open. I've reinstalled and still won't open in Windows 10 which I t believe might have installed some updates today.  A Reckon window opens briefly (too quick to capture) and then disappears with no further action - I haven't yet been given the opportunity to re-input my installation key
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Lorna

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Posted 3 months ago

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Robyn Kelly, Accredited Partner

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Hi Lorna, what version of Personal Plus are you using please?
Regards, Robyn K
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Lorna

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2018
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Robyn Kelly, Accredited Partner

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Lorna when you reinstalled did you perform a clean uninstall and have your virus protection disabled?
If not there are articles to help you do that.
Regards, Robyn K
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Lorna

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Thanks Robyn.  I didn't do this so I will do this and report back.  Thanks for your assistance.
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Lorna

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Well done Robyn.  Thank you so much.  Not wanted I wanted to do today but at least it's working again.  I am very grateful.   Lorna
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Robyn Kelly, Accredited Partner

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Glad you got it sorted Lorna