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We're really excited to give you a further update on the Reckon One portal. Following last week's postponement, our teams have been hard at work and we're ready to go live on Thursday 25 May 2017!
The new Portal will make it easier to manage your Reckon One book, profile, settings and much more!
The teams will be hard at work bringing this to you starting Wednesday 24 May 2017 and as this is a major update, there are two stages to the rollout with varying levels of impact to Reckon One services so please take note of the details below.
An outage with limited provisioning access will start on Wednesday 24 May 2017 from:
Australia: 3:00pm - 8:00pm (AEST)
New Zealand: 5:00pm - 10:00pm (AEST)
United Kingdom: 6:00am - 11:00am (BST)
You can still log in and continue working on your Reckon One books during this time, however, you will not be able to upgrade/downgrade book modules, purchase new books or access the Control Panel on Provisioning in this period.
Signing up as a new Reckon One user will also not be available however if you're interested in giving Reckon One a go and are unable to sign up during this period, simply pop in your details HERE and we'll be in touch first thing on Thursday.
A full outage to all Reckon One services will begin at the following times starting on Wednesday 24 May 2017 -
Australia: 8:00pm - 4:00am (AEST)
New Zealand: 10:00pm - 6:00am (NZST)
United Kingdom: 11:00am - 7:00pm (BST)
You will not be able to log in & access your Reckon One books during this time.
We strongly advise Reckon One users to log off the system before the Stage 2 full outage times listed above.
The Reckon One mobile app will also be unavailable during this period.
We're expecting to have everything wrapped up as soon as we can and if anything changes in regard to any of the timeframes listed above we'll let you know with further updates right here.
We're aiming to keep this major update as short as possible so that you'll be back up and running in no time to explore all the benefits the new Reckon One Portal has to offer.
Our sincere apologies for any inconvenience caused during this. If you have any questions, please let us know.
LATEST UPDATE ON THIS THREAD HERE
The Reckon Portal rollout has begun!
Please check out the above post for full details on our current timeframes and the impact to Reckon One services while the team is busy delivering the brand new shiny portal!
Our sincere apologies for any inconvenience caused during this time, and if you have any questions please let us know
The team have now moved on to stage 2 of the Reckon Portal rollout.
As outlined above, in this stage all Reckon One services are currently unavailable.
The teams are working extremely hard and we're really excited for you all to experience the new Reckon Portal in a few hours.
We're really sorry for any inconvenience this causes in the meantime. If you have any questions please let us know.
The Reckon Portal rollout is still in progress. The outage for Reckon One is still ongoing, but should be resolved in the next hour.
We’ll check in and let you know as soon as the outage has ended.
Our sincere apologies for any inconvenience caused during this time, and if you have any questions please let us know.
We are excited to announce that the new Reckon Portal is live! You can now log into the new Reckon Portal with your existing login details.
To login click here: portal.reckon.com
This new link will get you to the new sign in page. Feel free to replace any existing bookmarks you have saved with this new URL.
Thank you for your patience during the outage and we apologise for any inconvenience this has caused.
An update for our Reckon One mobile app users -
You may notice an update (version 3.3) in the App Store for the Reckon One mobile app. Unfortunately, updating to this version will cause issues with login to your Reckon One through the app.
We have a new update (version 3.5) in the works which will resolve this problem and is currently awaiting release which shouldn't be far off. I'll update the thread as soon as this becomes available.
For our Android app users, version 3.5 is already available on the Google Play Store HERE
We're really happy to announce the new Reckon Portal is live!
The next time you login to Reckon One, you'll be able to access our brand new Reckon Portal!
It's been a massive effort from a number of teams and we're really excited for you all to get your hands on the Reckon Portal and give it a go!
There are a couple of areas that are currently being investigated;
Shared Books - We're aware that some users are not able to see some shared books and are looking into this as we speak.
Reckon One mobile app - As per the previous update post here, we have a new iOS app update (version 3.5) which will be available very soon. This will resolve login issues for Reckon One app users on the current version 3.3.
Stay tuned to this thread, further updates on all things Portal & the areas under investigation above will be posted here as soon as possible.
All was working fine before the move to the new portal.
Currently been on hold for over 10 minutes.
I was planning to do some invoicing this afternoon.
If you are currently experiencing issues logging in to your Reckon One services via the new portal can I please ask that you reset your password now and retry login.
Your access should be restored after undertaking this in the interim while we resolve the issue in full.
We are also looking into an issue where upon clicking 'Open app' you are taken back to the portal screen.
Our sincere apologies for the inconvenience and frustration this is causing.
I still have no access to shared books, BAS deadline is tomorrow PL:US payruns!
This needs to be resolved ASAP.
Also had the problem of entering in information once logging out and back in again it disappeared.
Such poor timing Reckon
The application has encountered an unknown error.It doesn't appear to have affected your data, but our technical staff have been automatically notified and will be looking into this with the utmost urgency.
Good morning everyone,
Just a quick update on a couple of issues affecting some Reckon One users.
- The team is aware that a small number of Reckon One users are experiencing an error message stating - "The application has encountered an unknown error" when attempting to access their book.
- When attempting to launch your book by selecting "Open App" the page will loop back to the Reckon portal page
Thank you all for your patience so far and Our sincere apologies for the frustration and inconvenience this has caused. I'll provide further updates as soon as possible right here.
I can't log in on my mac using Chrome but can with Firefox
Where is the Integrations menu?
I have lost connection to AutoEntry :(
Hi, I would like to know when I am going to be able to use it again. I have not been able to send invoices or create quotes for 2 days now and I am guessing it will be next week before it may be resolved. My business is at a standstill because of this new portal.
When I log in all I get is the option to buy it, where is my book and data and when will this be sorted.
Note: This conversation was created from a reply on: Introducing the NEW Reckon Portal!.
We understand that a small number of users may still be experiencing an error message when attempting to access their Reckon One book through the new Portal (screenshot below). The teams are working really hard to address this problem and has been a priority for us throughout the course of the day.
A fix earlier was implemented earlier this afternoon, unfortunately however did not achieve the result were were looking for. Work is ongoing on this as we speak.
We fully appreciate how frustrating this is at such a crucial time and we'd like to extend our sincere apologies for the inconvenience caused.
I will update the thread with info on progress as soon as I can. Thank you all for your patience.
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