Reckon portal single touch payroll 401 unauthorised error

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  • Updated 3 weeks ago
  • Answered
  • (Edited)
When I log into reckon portal to do single touch payroll, I choose Reckon GovConnect, enter my code and then I am getting full red screen saying 401: unauthorised. I had been using this before and haven't changed anything. Help please.


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Janine

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Janine,
This message means that there is a permission issue with what you're trying to access.

Are you a shared user of the GovConnect STP service with any other users? If so, the cause is most likely that the STP entity has not been shared correctly by following this process but rather you've been added as a 'Staff' member in the Reckon Portal
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Frank

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I am also experiencing the same issue, I was lodging STP files on Friday and now i'm getting the same error, nothing has changed on my end!
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Janine

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It is not shared, I am the only user.
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Rav, Community Manager

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Hi guys,
Can you please clear your browser cache AND cookies, once that is done close your browser before retrying.

Can you please let me know how you get on after this.
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Janine

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Yes! Clearing cookies and cache fixed it for me. Thanks!

I hope this makes it into a troubleshooting guide somewhere (unless it already is and I just didn't find it).