Reckon Premier 2017 - slow DB speed

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  • Updated 2 years ago
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HI .. since installing the latest version of Reckon Accounts (for desktop), it is running REALLY slow. Just moving from the supplier name in entering new bill to the date (using the tab key) can take up to a minute.  
Just wondering if anyone else has noticed a decrease in performance in their company file since upgrading (as required by Reckon Australia) to the new version?
Thanks
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Bronwyn

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Posted 3 years ago

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Linda Putland, Accredited Partner

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When was the last time you ran a full backup (not portable) with file verification... the Backup process will delete/renew the temporary file that runs alongside of the datafile when its open... if you want to check that this was the case... close your Reckon datafile - then look at the folder where the file lives and you will see a file with the same name, but ending with .tlg - note the size of this file - if its anywhere close to the size of the actual datafile (I have seen some larger than the datafile!) then this is causing some of your performance issues...  Run the full backup with verification... then close the file again - note the new size of the .tlg file - it should be much much smaller... now run the datafile and you should see a distinct improvement in performance.
Good Luck!  cheers Linda