unrecoverable error

  • 1
  • Question
  • Updated 11 months ago
  • Answered
  • (Edited)
Hi, everyone.

I just got a problem with reckon accounts, I cannot open it and it just said unrecoverable error.
Photo of Doris Wang

Doris Wang

  • 110 Points 100 badge 2x thumb

Posted 11 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 49,122 Points 20k badge 2x thumb
Hi there Doris,

Does this issue occur when launching the program itself or trying to open your company file?

Have there been any changes recently ie. have you updated the program or other aspects of your system such as operating system etc?
Photo of Doris Wang

Doris Wang

  • 110 Points 100 badge 2x thumb
Hi,Rav. 
Thank you for replying. 
I just updated to 2017 version last week and everything went well until yesterday.  
This error occurred when launching the program. 
The error code is: 00000 40942
Photo of Rav

Rav, Community Manager

  • 49,122 Points 20k badge 2x thumb
Thanks for getting back to Doris,

I'd recommend that trying out the first solution listed in this KB article here -

Unrecoverable Error when opening a Reckon Accounts data file

Please let me know how you get on

Cheers
Rav
Photo of Doris Wang

Doris Wang

  • 110 Points 100 badge 2x thumb
That error has been fixed.

Thanks for your help.