unrecoverable error

Doris Wang
Doris Wang Member Posts: 3
edited July 2017 in Reckon Accounts (Desktop)
Hi, everyone.

I just got a problem with reckon accounts, I cannot open it and it just said unrecoverable error.


Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2017
    Hi there Doris,

    Does this issue occur when launching the program itself or trying to open your company file?

    Have there been any changes recently ie. have you updated the program or other aspects of your system such as operating system etc?


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  • Doris Wang
    Doris Wang Member Posts: 3
    edited July 2017
    Hi,Rav. 
    Thank you for replying. 
    I just updated to 2017 version last week and everything went well until yesterday.  
    This error occurred when launching the program. 
    The error code is: 00000 40942
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2017
    Thanks for getting back to Doris,

    I'd recommend that trying out the first solution listed in this KB article here -

    Unrecoverable Error when opening a Reckon Accounts data file

    Please let me know how you get on

    Cheers
    Rav


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  • Doris Wang
    Doris Wang Member Posts: 3
    edited July 2017
    That error has been fixed.

    Thanks for your help.