Reckon Rental

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Lynne Dartnall
Lynne Dartnall Member Posts: 21 ✭
edited February 2017 in Personal Plus and Home & Business
Hi
I have just downloaded the trial version of Reckon Personal 2016.  I have been trialling a number of different products to decide which one to move to.  I am very interested in the Reckon Rental portion which is listed in the features and benefits of Personal 2016 (big part of the reason to trial this software).  But when I try to use the Reckon Rental part it keeps telling me that it is unable to locate Reckon Rental.
Please advise.
Thanks

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Welcome to the Community Lynne,

    Try taking a look in your Temp Folder under your C drive eg. 
    C:\temp\ReckonAccountsPersonal2016\Reckon Rental

    Let me know how you get on

    Cheers
    Rav
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  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 ✭
    edited February 2017
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    Thanks Rav - all good.  Installed the Home Inventory as well as that doesn't work.  Something else I should do?  Cheer
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Hi Lynne,

    There are a couple of threads here in relation to Home Inventory Manager which might be of help -

    https://community.reckon.com/reckon/topics/home-inventory-manager-not-installed-and-seem-to-have-los...

    and

    https://community.reckon.com/reckon/topics/home-inventory-2016-installed-but-wont-open
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 ✭
    edited February 2017
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    Hi Rav
    I have uninstalled it, reinstalled it but still get the same error message "QHIM.exe has stopped working".  One of the links you sent had a download from "megaupload" (made me laugh!!).  Any other suggestions?  Cheers
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Hi there Lynne,

    Is Home Inventory Manager appearing in the program list in Control Panel?
    Control Panel > Programs & Features

    Did you try installing using the .msi install file?
    C:\temp\ReckonAccountsPersonal2016\HAB\DISK1\Reckon Home Inventory Manager\installer
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 ✭
    edited July 2016
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    Hi Rav
    I did that but I still get the same message "QHIM.exe has stopped working".
    Cheers
  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 ✭
    edited July 2016
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    Just to let you know, I also run the repair function which says that it was installed correctly but sill get the same message.  I am on Windows 10 if that makes any difference.
    Cheers
  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 ✭
    edited February 2017
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    Ok - FIXED IT!!
    Uninstalled and installed again...using

    1.
    C:\Temp\ReckonAccountsPersonal2016\HAB\DISK1\Reckon Home Inventory Manager\installer\qhinstaller.exe

    then....

    2.
    C:\Temp\ReckonAccountsPersonal2016\HAB\DISK1\Reckon Home Inventory Manager\installer\Home Inventory Manager.msi

    then...

    3.
    Ran the "Repair" program in the Maintenance box.

    ALL GOOD!!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Great to hear Lynne! :)
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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