Reckon Single Touch Payroll App Error Message

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  • Updated 1 month ago
I have been using your Reckon Single Touch Payroll App since July 2019 without a problem. We only have one employee. My weekly pay runs have all been accepted by the ATO up to and including 20th March 2020. Since 27th March I have been receiving an error message My pay run has not changed the whole time. Please can you assist?
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Lisa

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Posted 2 months ago

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Nadia

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This worked for me...
You need to increase your year-to-date superannuation figure by 0.00000000001 to get back to TWO decimal places.
To do this create a pay run, choose your employee and enter the pay run as:
Gross pay $0, PAYG Tax $0 Superannuation $0.00000000001
When you hit save the large decimal will show up with only 2 decimal places.
This should lodge correctly.  When I did it, I started with 5529.00000000001 and entered the wrong number of decimal places so it declined again and I got a new error message with the number 5528.99999999991. I did the same thing again but with Superannuation $+0.0000000009 This time it submitted correctly.  I then entered the payrun with the correct Wages, Tax & Superannuation (No decimals at all in superannuation just in case !!) and submitted it and it lodged correctly. Hope this helps.
(Edited)
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Lisa

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Thanks Nadia. It worked!!