Reckon SO SLOW hosted (online)

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Everything I am attempting to do on Reckon Hosted is slow & typing is delayed and agonising.  It has been like this for the last 2 weeks or so.  We had an offsite back up a few weeks ago, so thought that was the issue -this has now finished and Reckon is still very slow & frustrating. Our internet speed is quick on other pages etc.
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Sonya Herbert

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Posted 4 years ago

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Sonya Herbert

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This reply was created from a merged topic originally titled Reckon SO SLOW hosted (online).

so slow and delayed
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Rav, Community Manager

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Hi there Sonya,

Sorry to hear you're experiencing some issues with the performance of Accounts Hosted.

Do you experience similar issues when accessed through an alternative browser?

Let me know

Cheers
Rav
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Sonya Herbert

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I can only use through Internet Explorer, as when I open it through Mozilla, I have an issue then with every time I print something it adds a blank sheet of paper also - so I had to switch to Internet Explorer again (Ive been switching between a few browsers - I originally had problem with tab button making the cursor go backwards).
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Sonya Herbert

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I tried to also log in just now in Mozilla but its even slower
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Sonya Herbert

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ANY HELP??? I've attempted to do the Internet Speed test and it "times out" - does not work, it goes for minutes (not 30 seconds).
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Rav, Community Manager

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Good morning Sonya,

Could you please try the troubleshooting steps outlined here and let me know if there's any change for you -
https://community.reckon.com/reckon/topics/reckon-accounts-hosted-speed-tips-tricks

Let me know how you get on,

Cheers
Rav
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Sonya Herbert

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IT has checked off everything in that list - all our internet issues are fine - however RECKON still slow. It got back to normal for a couple of afternoons last week, but now back to being extremely slow again - PLEASE HELP
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Rav, Community Manager

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Hi Sonya,

There are a few further steps that can be explored which will hopefully help,

Firstly, I'd recommend doing a complete Verify & Rebuild of your file. This can be completed by navigating to File > Utilities

Secondly, create a portable file (File > Save Copy or Backup> Portable), then restore the portable file and give it a DIFFERENT name to your current company file and save it in the same location as your current file.

Is the performance of the program the same within the new file?

This article provides some helpful tips also which I'd recommend - http://kb.reckon.com.au/issue_view.asp?ID=294

Let me know how you get on,

Cheers
Rav

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