Reckon STP. After login just gets a spinning circle

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  • Updated 2 months ago
Hello, last STP was done on May 15th, today I am unable to login. I have searched, and advice was to uninstall and reinstall, however, nothing changes, just the spinning circle after login.
Probably not the best time to be having issues, however, need to work out an answer.
I have uninstalled and reinstalled multiple times. What else can I do. Phone is pixel 3a, and I see something else having problems with it. Was not a problem last week.
Please any advice is appreciated. 
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Rob R4

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Posted 2 months ago

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Rav, Community Manager

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Can you please try the following;
- Close the app in full ie. swipe it away from your running apps

- Head into your phone settings; Settings > Apps > Reckon STP > Storage > Clear Data
(Your path may vary based on your phone model and/or version of Android)

- Open the app again and login.

Let me know how you get on.
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Rob R4

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Very good, appreciate your very timely assistance more than you know. Cleared data, logged in, no problems, all previous data still exists. Ready to process current payroll.
Thanks very much for your assistance.