Reckon STP mobile app pay run confirmation issue

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  • Updated 2 months ago
Hi, There. I just got a question in related to Reckon STP app. I have created 3 pay runs on 27th April 2020, which backdated to Jan, Feb, and March 2020. Also, have done the notification with ATO. However, it still shows on my app as " draft". Could you please advise me how should I know my submission is completed or successful.  Cheers
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Dean Sun

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Posted 2 months ago

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Imelda

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I have the same problem.  Would really like an answer.
I've tried deleting the draft - nothing happens.

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Jan

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Same I  cannot delete the drafts, also only showing 1 employee now
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Jan

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New update this morning 1.12.1 still no different
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Rav, Community Manager

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Hi Dean,
Open one of the payruns and proceed through the next screens by hitting the Continue button at the bottom. You'll get to the end which is the declaration page where you'll need to sign off the submission and hit 'Send to the ATO'.

Once you've done this, the submission will go to the ATO for processing and the status will change to 'Pending'. Once it has been processed, the status will change to 'Success' or if there's something wrong, it will return an Error along with a reason.
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Dean Sun

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Hi, Rav, Thanks so much for the reply. However, When I click " Continue Button" at the bottom, it leads me to "Register Software ID". Once I tick it, which I have notified ATO on 27th April 2020. Then, it leads me back to the " Register Software ID" page again, and it likes dead cycle. 

Could you please advise me how can I deal with it. 


Cheers
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Imelda

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Hi Rav
I don't want to send them to the ATO. Sending them would probably make my existing problem with the first submission even bigger. 
I want to delete them in app.
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Ali

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Hi Rav. I submitted a payrun on the STP mobile app last week, which came back with an error message and something about "total digits constraint failed" etc etc... I have triple checked my figures that were entered and they are exactly as they should be (they are the same most weeks). It prompted me to "review and adjust" the pay run so all I have done is re-enter the exact same figures because they are correct and there has not been an issue with the same figures on any other pay week submitted! Thoughts? Is there a glitch in the system at the ATO's end at the moment?
(Edited)