Reckon v1.12.9 not adding up EOFY figures correctly

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EOFY total figures shown in the Reckon app V1.12.9 are incorrect and do not match the monthly figures when added up manually. I've double checked all of the monthly figures for each employee for the entire year,. All of the monthly figures are correct in the app, and also match the figures on all of the activity statements , however the yearly  totals shown by the app are INCORRECT. The app is not adding up the figures correctly. Has anyone else experienced this and does anyone know how to fix the bug?
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Gary Stanley

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Posted 6 days ago

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Rav, Community Manager

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Hi Gary,
With the STP app, the YTD figures shown in the Pay Summary section are an accumulation of ALL submissions sent ie. Success, Error & Pending status along with any YTD pay that was entered for the employee when you initially set them up. It does not however show a 'live' balance that is sitting with the ATO.

With the 1.12.9 update and the introduction of the new EOFY Finalisation feature, the figures shown in the EOFY 2019/20 report will be the final figures sent to the ATO and will overwrite balances sent prior throughout the year. Due to that, you just need to ensure the totals that are shown in the EOFY Finalisation Report in the app are correct prior to sending through the finalisation.

I'll add a link below to our End of Financial Year Finalisation guide -
HELP GUIDE: End of Financial Year Finalisation with the STP Mobile App
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Sue Ward

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In my case, the incorrect amounts are shown in my Mygov account.  Should I just send the EOFY off and then do an adjustment (keeping in mind that my salary shows over $60,000 more than I was actually paid).  The tax and superannuation amounts are also more than double what was paid.  I am the only employee of the business.

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AFM

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The app is fundamentally flawed. I did a payrun today but for pay on 30 June 2020. I even selected the period of pay from 1 June 2020 to 30 June 2020 but the figures are showing in the 20/21 EOY report in reckon and not the 19/20 year. However, it is submitted to ATO correctly in that it sits on ATO reports as a payrun for the 19/20 year. How do you correct Reckon report to show pay should be for 19/20 period?
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Nick Stathopoulos

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Clearly there is a bug with something as simple as adding up totals. I don't have an issue with making an adjustment, however the suggested solution is to use + or - amounts. I don't have the option to put in negative figures on my number pad so I can't make the necessary adjustments! Any suggestions?!
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Sam Calarco

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I also did a payrun today but for pay on 30 June 2020. I selected the period of pay from 27June 2020 to 30 June 2020 but the figures are showing in the 20/21 EOY report in reckon and not the 19/20 year. However, it is submitted to ATO correctly in that it sits on ATO reports as a payrun for the 19/20 year. How do you correct Reckon report to show pay should be for 19/20 period? Using v1.13.0
(Edited)
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Gary Stanley

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Thank you Rav, the app does not allow me to view the entire final report prior to sending to the ATO. It only shows the individual employees total for the year, which happen to be incorrect. Are you saying that once I submit the final report that the totals will be corrected by the app?
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Rav, Community Manager

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Hi Gary,
Yes the app will show you the individual employee's YTD total for the year (screenshot example below). 
Its at this point where you need to check whether or not the total shown here is correct. If its not, then you need to create an adjustment in the app to bring the figures in line with what they are in reality before sending through the EOFY finalisation.

So for example, in the screenshot below it shows that I have reported $10,000.00 super for Alice in the app. However in reality, that should only be $9500.00 so I need to create an adjustment for -$500.00. 
Once I send through my adjustment and then go back into the EOFY finalisation, my super figure for Alice will be updated to $9500.00

If all balances for all my employees are correct in the EOFY screen then I can send through the finalisation to the ATO



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James

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Rav, you seem to be working on the belief that the users have made a mistake and need to correct it with an adjustment.

Clearly THIS IS NOT THE CASE.

Multiple people are telling you that they have entered all the amounts correctly and that the STP app is adding up the totals incorrectly.

I have personally triple checked that all the amounts I entered were correct, including checking with a colleague.

The amounts shown in the EOFY finalisation DO NOT ADD UP to the sum of the amounts I entered. The software is broken.
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Sue Ward

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Agree totally with you, James.  Someone needs to fix this.  There are too many people having issues.  
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Sam Calarco

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Agree - all my entered amounts are correct. The EOFY is NOT picking up my last pay run of 30/6/20 as part of the 19/20 year. It’s being included in the 20/21 EOFY figures. Please provide solution.
(Edited)
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Gary Stanley

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Thanks Rav, I hear what you're saying, but the app is showing total figures for each employee for the year which are way above the real figures. The adjustments are only possible to make for certain pay runs. In my case I would need to delete several months worth of pay runs to get the yearly app figures to be correct. My question is, which months should I adjust, or should I setup a totally new pay run with the negative figures.
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Rav, Community Manager

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Hi Gary,
You don't need to do go back and adjust every individual pay run. You can send through one new adjustment for each employee to completely bring their figures back in line with what they should be. (Hopefully makes sense)
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Gary Stanley

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Thank you Rav, we’ll do that.
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John D'Este

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Hi Rav,

I have exactly the same issue as Gary, the Summary does not add up to the sum of all the Pay Runs in "History" on the app for the 2019-20 Financial Year.

I'm thinking that there is obviously a bug here that need to be squashed?  My question..

If i raise a single adjustment (for the 20+K that the figures are out).  Will this NOT go to the ATO as well as an adjustment (and then put out the Figures at the ATO?)

NOTE:  In My case, the amount over is Exactly equal to ONE of the Pay Runs?  One of the Pay Runs has been doubled up.

Please advise?

(Edited)
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John D'Este

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So which Pay run should i adjust (Zero out) as the Pay runs  that the ATO has are all correct?
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Rav, Community Manager

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You're not adjusting any individual submission. The adjustment you create is to simply amend the figures to what they should be so that the app has the accurate balances for you to send the EOFY finalisation.
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John D'Este

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ok thanks... However, if you say the adjustments will get sent through to the ATO and then the EOFY Report will overwrite these, then the date of the Adjustment WILL be important as the PAYG details need to be correct BY Quarter for the Cash Flow boosts to be correct this year.

i've done all the adjustments and submitted to ATO - hopefully it will all work out!  Do you know why it was/is miscalculating the Summary?  
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Rav, Community Manager

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John,
The reason the app counts all submissions regardless of its status is because there is literally no service, API call, webhook etc that allows the ATO to connect with a software provider to show 'live' balance or more specifically, only the submissions that returned a 'Success' response. The app can only track the running totals of each submission.

Its something that I've been in conversation with our product teams about quite frequently. Unfortunately there are a lot of limitations/constraints in this area but nonetheless we need to figure out a way to improve it moving forward. 
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John D'Este

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Thanks for the Reply and Explanation Rav, makes perfect sense, however in my case, it's very clean (well it was before all these adjustments today), so it appears there must be another issue.  

I'm happy to work with someone from the App Dev team to help troubleshoot if required (NOTE: I also work in Software development).

I have made the adjustment required (Back in 2019 so shouldn't affect the cashflow boost) and the summary was correct, so submitted and have fingers and toes crossed, that i don't get audited. (I've printed a copy of this conversation just in case ;)
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Gary Stanley

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Hi Rav, my issues are exactly the same as the others that have commented here. My concern is that if I create a new pay run with the negative figures, if that adjustment will effect the correct figures that are already lodged with the ATO. Again, all of the monthly figures are correct on the app. The discrepancy is that the app is showing totally different yearly figures for each employee.
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Paul

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I was doing quarterly submissions then switched to monthly for April, May and June. The EOY finalisation report has double counted each of the quarterly submissions. I have not had any errors on submission. I understand I can submit an adjustment but it will be a significant one of about 35% for the year which looks unusual. I am using the latest app release ...
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Adhitya Gautama

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Hi Rav... I experienced the same issue with the others that the EOFY STP figures are incorrect.  Seems like the issue is simply the totaling of the individual STP run that is incorrect.  Is there any fix to just fix the reckon STP total without having to send the adjustment to ATO ? I mean ....  why involve ATO for what is the totalling problem within Reckon STP app ?
Thank you,
Adi  
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Ally

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I have the same issue. Wages, tax and super are all wrong (higher) than the Actual ATO record is showing and the entries keyed by me which ate both correct. Where are these additional amounts coming from? If i send an adjustment to ATO it will make all the figures wrong , plus they might not approve. If it is an error in the app, why do i have to involve the ATO? What to do please?
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Emily

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Hi Rav,

I have the same issue with everybody else. All the figures are wrong in the summary, almost $20k for an employee. I have also login to the business portal to check with the figure with ATO. All the monthly figures are correct either on the apps as well as with the ATO. If I process the adjustment (negative figure) and send it to the ATO, will that mean affect a big difference or a big deduction in the ATO system? Bear in mind at the moment, all the monthly figures are correct with ATO. 
If the adjustment will involve ATO, the problem never fix. We will always has the same problem. It is because there is nothing wrong with the information send to ATO. Is simply the APP calculate incorrectly. Can you please advice? Thank you. Emily
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kim

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I have the same issue! One employees summary is perfect, the second employee is showing they’ve earnt double!!
I’m also concerned about making an adjustment.
Is this the only way to fix it and why would one employee be correct but the other incorrect, when they’ve both been processed in the exact same pay runs all year?
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John D'Este

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Well for those of you who are thinking about adjustments, i did the adjustments (dated them in Dec 2019) and submitted the adjustments and EOFY Report to the ATO.

The Numbers in STP now look correct, Unfortunately, i can't see the Adjustment Amounts in the MyGov website but it all got approved OK so fingers crossed that it has all the correct details.  Submitted my BAS as well and all seems well.

If the ATO come calling, i'll just point them back to this conversation.
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Emily

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Thank you John for your reply. If that is the case, then I may do the same like what you did. I may also better keep the entire page as a reference in case problem occur in the future.  
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steve

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Hi I have a problem with getting the same figure as I do in myob, under the pay summary tab there is FY20/21 where I've yet to do a pay run has a large figure but under the FY19/20 there is a smaller figure but if you add them together they're not correct per myob
I've gone through all payruns and they seem ok
I am using v1.13.0

Thanks
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James

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Sam Calarco

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I also did a payrun today but for pay on 30 June 2020. I selected the period of pay from 27 June 2020 to 30 June 2020 but the figures are showing in the 20/21 EOY report in reckon and not the 19/20 year. However, it is submitted to ATO correctly in that it sits on ATO reports as a payrun for the 19/20 year. How do you correct Reckon report to show pay should be for 19/20 period?
I’m using mobile itp app v 1.13.0
(Edited)