Reckon Accounts Home & Business 2014 update delayed

I have Reckon Accounts Home & Business 2013, which was released in November 2012. I renewed my Reckon Advantage Membership in October 2013 for $249 specifically to get the 2014 update with the FY2013/14 tax planner (because the 2013 edition only allows importation of data from the period 1 July 11 - 30 June 12 to estimate tax for FY12/13).  When I spoke to Reckon in November 2013 they said the update had been delayed and was expected in about February 2014.  It's now almost the end of the financial year and they now say the update won't be released until August, nearly a year late from when it should have been released and two months after the end of the financial year for which the tax planner was actually needed.  A complete waste of $249 for the update.  Reckon customer service was hopeless when I complained and had no appreciation that small businesses actually use the software for business purposes and having a tax planner two months after the financial year has already ended is useless.  The most Reckon was prepared to offer after a long discussion was 3 months extra Reckon Advantage membership (ie. $62) as compensation for the fact the software can't do what I paid for it to do.

Very unhappy customer who will certainly never be recommending Reckon software to anyone else.

Don't waste your money on Reckon Advantage Membership - it's not worth it.