ReckonOne has utterly failed the day before EOFY

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  • Problem
  • Updated 1 year ago
  • Solved
For no good reason, as of this morning we are unable to create an estimate (the button has disappeared,) create an invoice (again, the button is simply not there) and our bank feeds aren't there at all... there is no New button, and the Bank Feeds.  It's like we've been moved to the basic version of the product... although there is no reason for that to have happened.

Very frustrating as I called Reckon support today, was told they needed to escalate the issue to "IT" and it should be fixed within 2 hours, and that they would call back.  Of course, it's not fixed and they didn't call back.

With the last day of the financial year tomorrow, this adds a load of stress and worry to an already busy time.
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Luke Kenny

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  • Frustrated

Posted 1 year ago

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Geoff Bryant

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This has happened to me before and all due to the fact that my monthly renewal did not go through. I really hope this is sorted for you quickly.
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Luke Kenny

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Interesting.  Your comment prompted me to check our billing status, and while there are no issues reported (it seems all bills are paid) the credit card in the account expires 06-17.  So while not expired yet, maybe that has something to do with it.  I updated the account to the new card and hopefully that has an impact.  Somehow I feel it won't though, as the card and account were still valid, and all bills were paid.  Good thought though.
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Rav, Community Manager

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Morning Luke,

I understand this has now been resolved for you. Can you please confirm?

Cheers
Rav